Penni Rogers
Grants Pass
Summary
Dedicated and dependable professional with excellent customer service and attention to detail. Known for accuracy, organization, and maintaining confidentiality. Committed to providing positive customer experiences, supporting team goals, and continuously learning to improve performance and contribute to company success.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Grants Pass, OR
05.2025 - Current
- Cleaned and maintained guest rooms to meet Hilton's quality standards.
- Assisted in laundry operations, ensuring timely delivery of fresh linens.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Restocked cleaning supplies, optimizing inventory for operational efficiency.
- Reported maintenance issues promptly to enhance guest experience.
Shipping Associate
Package Plus
Rogue River, OR
02.2023 - Current
- Operated shipping software to track and document outgoing shipments efficiently.
- Monitored shipment options, resolving issues promptly to maintain delivery timelines.
- Executed processing of faxed documents, scanned files, and copies, including identification documents.
- Assisted in assembling boxes and packaging peanut bags. Restocked supplies to maintain inventory levels.
- Packed and shipped boxes for delivery. Created shipping labels using FedEx, UPS, and USPS. Entered address information into the system, verifying accuracy of details.
- Achieved effective communication by handling calls and managing email interactions.
- Managed cash handling, register use, and card reader usage to ensure accurate financial transactions.
- Executed systematic inventory recording to support supply chain efficiency.
- Assisted individuals in navigating computer systems and utilizing work-related websites effectively. Provided brief training/navigation on website functionalities to enhance user proficiency. Supported users in troubleshooting common technical issues to improve workflow efficiency.
- Facilitated purchasing processes by handling funds designated for work material acquisition.
- Addressed customer questions and offered support to ensure a positive experience.
Dishwasher/Waitress
Cottage Cafe & Grill
Rogue River, OR
06.2022 - 08.2023
- Operated commercial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Sorted, rinsed, and loaded dishes into dishwashers, ensuring adherence to sanitation standards.
- Assisted kitchen staff by providing clean utensils and cookware, supporting smooth meal preparation.
- Assisted in serving meals to customers. Cleared tables to maintain a clean dining environment.
- Coordinated cleaning and arrangement of tables while restocking silverware for efficient service.
- Managed menu presentation and order-taking processes to enhance customer experience.
- Executed food preparation tasks, focusing on salads, drinks, and bagels/toast to support dining operations.
Education
General Studies
RCC
Grants Pass, ORHigh School Diploma -
SVA
Rogue River, OR06-2025
Skills
- Teamwork
- Customer service
- Cleanliness
- Attention to detail
- Time Coordination
- Conflict Resolution
- Decision-making support
- Comparative Evaluation
- Efficient in acquiring new skills
- Adaptability
- Skilled in digital tools
- Experience in software navigation
- Document organization
- Money Management
Timeline
Housekeeper
Hampton Inn By Hilton
05.2025 - Current
Shipping Associate
Package Plus
02.2023 - Current
Dishwasher/Waitress
Cottage Cafe & Grill
06.2022 - 08.2023
General Studies
RCC
High School Diploma -
SVA