Pennie Lowe
Tallmadge,OH
Summary
Adept Field Service Technician with a proven track record at Redbox Automated Retail LLC, excelling in emergency response and client satisfaction. Skilled in technical troubleshooting and fostering teamwork, consistently praised for outstanding service and efficiency. Mastered preventive maintenance and repair, significantly enhancing equipment reliability and performance.
Overview
16
16
years of professional experience
Work History
Field Service Technician
Redbox Automated Retail LLC
12.2008 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Associate of Science - Computer Science
University of Phoenix
Tempe, AZ02.2012
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Inventory Management
- Repair and Installation
- Installation and maintenance
- Route Planning
- Problem-solving abilities
Timeline
Field Service Technician
Redbox Automated Retail LLC
12.2008 - Current
Associate of Science - Computer Science
University of Phoenix
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