Penni Sue Dysard

Night Auditor

Quality Inn

06.2014 - Current

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Entered customer data into room system and updated information whenever patrons changed rooms.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Looked over pending check-ins and payment processes to complete closing procedures.
Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Entered and updated sensitive customer information during check-ins and room changes.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Developed and maintained positive relationships with guests for satisfaction.
Preparing the breakfast setup, making sure everything is stocked and ready for breakfast. Stocking all items to insure there is enough for the day shift.