Penny Andrianakos
Denver,CO
Summary
Highly motivated and enthusiastic professional with 10+ years of experience in customerservice, administrative coordination, and client relations. Skilled at managing multiplepriorities, maintaining accurate records, and creating positive experiences for clients andresidents. Detail-oriented and adaptable, with a proven ability to multitask and work independently while supporting team and organizational goals. Known for a friendly, solution-oriented approach, professionalism, and a strong commitment to excellence. Excited to bring transferable skills and a strong eagerness to learn to a Leasing Consultant role, contributing to resident satisfaction and community success.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Administrative Coordinator / Contractor Support
Stuart Deck & Fence
Parker, CO
05.2019 - 11.2023
- Served as primary contact for customers via phone and email, addressing questions, service requests, and warranty issues to enhance customer satisfaction.
- Coordinated scheduling of estimates, site visits, and crew installs for multiple jobs to ensure timely project execution.
- Developed estimates, proposals, and contracts, and followed up on open quotes to successfully convert leads into signed jobs.
Certified Nursing Assistant
Sloans Lake Rehab
Denver, CO
06.2015 - 04.2019
- Built quick rapport with residents, families, and coworkers, adapting communication to each person's needs
- Maintained high service quality despite frequent, unplanned priority changes during long shifts
- Earned Employee of the Month awards for outstanding work ethic for demonstrating consistent reliability in work performance
Clinical Medical Assistant / Assistant Scheduler
TRU Community Care / TRU PACE
Lafayette, CO
08.2018 - 12.2018
- Provided patient-focused service to patients and families, collaborating with clinical and front-office staff to ensure timely appointments
- Assessed patient histories before clinical appointments
- Recorded vital signs and updated electronic health records
- Prepared exam rooms for TRU PACE community care patient visits
Executive Assistant
Rebound Solutions Consulting
Denver, CO
01.2015 - 05.2015
- Managed executive calendars, priorities, and confidential communications for consulting leaders.
- Coordinated complex travel, itineraries, and meeting logistics for client engagements.
- Prepared presentations, reports, and correspondence for Rebound Solutions Consulting executives.
- Coordinated scheduling and communications, prioritizing tasks in fast-paced office environment
Admissions Counselor
Ashford University
Denver, CO
09.2011 - 04.2012
- Advised prospective students on admission requirements and program options, facilitating informed decision-making.
- Advised prospective students on Ashford University online programs and admission requirements.
- Assisted applicants through the enrollment process through enrollment steps and deadlines, ensuring smooth application processes.
- Guided applicants through enrollment steps, application forms, and document submissions.
- Analyzed student records for admissions accuracy for admissions accuracy and missing information.
Patient Account Representative / Customer Service Agent
Healthcare Outsourcing Network LLC
Denver, CO
08.2010 - 09.2011
- Reviewed patient accounts for Healthcare Outsourcing Network billing accuracy
- Processed insurance claims and corrected missing patient information
- Posted payments and adjustments to patient account records
- Provided high-volume phone service, ensuring adherence to quality and efficiency standards
Accounts Clerk / Bookkeeping Assistant
Tom Andrianakos & Associates PC
Denver, CO
06.2006 - 08.2009
- Reconciled account transactions, monitored expenses, and helped identify and resolve discrepancies.
- Maintained accurate financial records, organized invoices and receipts, and assisted with daily bookkeeping activities.
- Prepared financial documents, organized client records, and supported CPA staff with reporting and administrative tasks
Education
Bachelor of Arts - Sociology
University of Colorado Boulder
Boulder, CO 05.2006 - 08.2010
Skills
- Customer Service
- Lead Follow-Up & Quote Conversion
- Scheduling & Coordination
- Estimates & Contracts
- Office Administration
- Phone & Email Correspondence
- Record Keeping
- Interpersonal Communication
Timeline
Administrative Coordinator / Contractor Support
Stuart Deck & Fence
05.2019 - 11.2023
Clinical Medical Assistant / Assistant Scheduler
TRU Community Care / TRU PACE
08.2018 - 12.2018
Certified Nursing Assistant
Sloans Lake Rehab
06.2015 - 04.2019
Executive Assistant
Rebound Solutions Consulting
01.2015 - 05.2015
Admissions Counselor
Ashford University
09.2011 - 04.2012
Patient Account Representative / Customer Service Agent
Healthcare Outsourcing Network LLC
08.2010 - 09.2011
Accounts Clerk / Bookkeeping Assistant
Tom Andrianakos & Associates PC
06.2006 - 08.2009
Bachelor of Arts - Sociology
University of Colorado Boulder
05.2006 - 08.2010