Penny-Ann Hernandez
Manchester,NJ
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven track record in cash handling and management, enhancing customer satisfaction through efficient transactions. Successfully mentored teams and generated new business by offering tailored financial solutions, fostering lasting client relationships.
Overview
17
17
years of professional experience
Work History
Teller
Wells Fargo
01.2021 - 12.2022
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Lead Teller
Wells Fargo
01.2012 - 01.2021
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Personal Banker
Wells Fargo
01.2006 - 01.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-1981
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Cash handling and management
- Excellent time management skills
Accomplishments
Prior Series 6 & 63 certified
Life license and prior Notary
Timeline
Teller
Wells Fargo
01.2021 - 12.2022
Lead Teller
Wells Fargo
01.2012 - 01.2021
Personal Banker
Wells Fargo
01.2006 - 01.2012
High School Diploma -
Plainfield High School
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