Penny Bowker

• I have been with Travel Incorporated for 21 + years supporting in many different areas
• World Span computer systems to print tickets and travel itineraries.
• Vacation policy change committee
• Floater - providing support to other offices as well as other departments
• Training department - mentorship to new hires
• Proficiency in coordinating both international and domestic travel, arranging airfare, hotel and rental cars.
• Consistently issues 335-375 airline tickets per month
• Managed 40+ customer calls per day.

AGENCY NO LONGER IN BUSINESS

• Maintained high level corporate accounts for 7 years
• Developed loyal clients due to excellent listening and research skills, keen understanding of travel budgets
• Provided exemplary customer service, resulting in lasting relationships.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations, arranging for airfare as well as hotel and rental cars.