Penny Brewer
Zeeland,MI
Summary
Dynamic care management professional with a robust background in coordinating complex patient needs and healthcare services. Expertise in patient advocacy, care planning, and resource allocation drives impactful results while fostering effective team collaboration. Proven ability to manage comprehensive care plans tailored to individual patient requirements enhances communication between healthcare providers and patients. Recognized for reliability and adaptability, consistently meeting the evolving demands of diverse healthcare environments and optimizing care delivery for improved patient outcomes.
Overview
30
30
years of professional experience
Work History
Care Management Coordinator
CoreWell Health
Grand Rapids, MI
09.2021 - 11.2025
- Worked Closely with patient's Insurance Companies to request authorization for home health care services.
- Requested Authorization on the various insurance portals
- To document the on whether the patient's insurance company had approved or denied authorization for home health care visits.
- Add detailed notes in patient's chart regarding any phone calls to or from patient's insurance company.
- To work closely and answer any questions that clinicians may have about patient's benefits.
- Collaborating with clinicians regarding the patient's continuing home health care needs would be moving forward.
Patient Services Representative
CoreWell Healthcare
Grand Rapids, MI
05.2017 - 05.2020
- Entered Home Health Care Episodes
- Hospice Episodes
- Verified Patients Insurance Benefits
- Faxed Documents needed to insurance companies
- Called insurance companies for Authorization for home health care
- Responsibilities included: Starting episodes in Epic for referrals that were received from Doctor's offices, Allscript and faxes.
- These episodes would be for Home Health Care and Hospice as well. Once the episodes were started patient's benefits were acquired by checking with the insurance company's websites or by calling them directly.
- Once the patient had discharged from the hospital and authorization was required for services it would be obtained by calling the insurance company directly and documenting that information in the patient's chart within Epic.
Production Employee
Gentex Corporation
Zeeland, MI
06.1995 - 07.2016
- Fire Protection Division
- Responsibilities included: Inspecting and Soldering Circuit Boards, Visually Inspecting and Testing Circuit Boards, Medica First Responder, Safety Committee Member.
- Inspected finished products for quality assurance and adherence to specifications.
- Followed safety protocols while operating machinery.
- Ensured compliance with safety regulations and quality standards throughout production processes.
- Operated machinery to assemble components efficiently and accurately.
Education
Medical Insurance Billing and Office Administration - Medical Billing And Coding
Ross
Grand Rapids, MI03.2017
Skills
- ICD-10 coding training
- Skilled in using Word and Excel for professional tasks
- Proficient in medical terminology
- Document organization
- Timely appointment organization
- Compliance with HIPAA regulations
- Effective collaboration
- Patient intake coordination
- Verification of insurance coverage
- Detailed patient chart management
- Professional telephone communication
- Accurate financial recordkeeping
- Multidisciplinary team engagement
- Meticulous attention to detail
- Care planning
- HIPAA compliance
Timeline
Care Management Coordinator
CoreWell Health
09.2021 - 11.2025
Patient Services Representative
CoreWell Healthcare
05.2017 - 05.2020
Production Employee
Gentex Corporation
06.1995 - 07.2016
Medical Insurance Billing and Office Administration - Medical Billing And Coding
Ross