PENNY CASTILLO
Dallas,TX
Summary
Dynamic professional with a proven track record at the Dallas Historical Society, enhancing archival accessibility and driving community engagement. Expert in digitization and customer service, I successfully increased user access by 70% and facilitated impactful cultural events, showcasing my commitment to excellence and collaboration in the archival field.
Overview
10
10
years of professional experience
Work History
Server
Oishii
Dallas, USA
09.2024 - Current
- Revamped dining service to offer more personalized engagement, leading to a 30% rise in repeat customer visits
- Managed 8+ tables in a high-volume restaurant, maintaining a 95% customer satisfaction rate
Professional Server
Celebration
University Park, USA
09.2021 - 04.2024
- Boosted guest satisfaction ratings by 25% through exceptional service to up to 50 daily guests
- Implemented a targeted personalized communication strategy, achieving a 40% rise in customer retention and boosting repeat business
Cataloger (temp)
Dallas Contemporary Art Museum
Dallas, USA
11.2021 - 01.2022
- Cataloged 500+ books in the new art library, maintaining 100% cataloging accuracy and consistency according to industry standards
- Digitized 1,000+ art documents, enhancing the collection's accessibility and reducing retrieval time by 20%
Educator/Docent
Dallas Heritage Village
Dallas, USA
01.2020 - 11.2021
- Boosted museum visitor satisfaction by 25% with engaging guided tours, resulting in a 10% increase in return visits
- Conducted over 100 educational Dallas history tours from 1846-mid1870s, boosting participants' local history knowledge by 40%
Project Archivist (temp)
Fort Worth Public Library
Fort Worth, USA
05.2020 - 07.2020
- Streamlined user access and improved archival efficiency by designing comprehensive finding aids for over 1,500 documents
- Supported the creation of an interactive online presentation, which enhanced user comprehension by 30%
Registrar/Archivist
Dallas Historical Society
Dallas, USA
02.2019 - 03.2020
- Drove the launch of Texas Archival Resources Online, digitalizing over 500 find aids, boosting user accessibility by 70%
- Collaborated with 5 organizations to integrate summer programs, boosting collection exposure by 25%
- Spearheaded successful DHS North Texas Giving Day initiative, raising $3K and outperforming financial targets by 20%
Archivist Intern
Dallas Historical Society
Dallas, USA
06.2018 - 02.2019
- Boosted collection database integrity by processing and reviewing 200+ items weekly, reducing search times by 25%
- Facilitated key cultural events, leading to an annual draw of 1,000+ attendees and a 20% increase in local community engagement
Library Assistant: Exhibit Tech Business History Archivist
Dallas Public Library
Dallas, USA
10.2015 - 02.2019
- Directed collection strategy to grow periodical resources, achieving a 40% increase in rare access materials in 12 months
- Managed a team of 4 volunteers to streamline inventory management, enabling 15% more collection relocation and enhancing Indoor Plants Project productivity by 20%
- Managed exhibits' learning quality by 15% via a fruitful collaboration with The Dallas Radio and Phonograph Club
Education
Master of Library and Information Science -
Wayne State University
Detroit, MI12.2022
Master of Arts - Public History: Archival Administration
the University of Texas at Arlington
Arlington, TX12.2014
Bachelor of Arts - History
the University of Texas at Arlington
Arlington, TX08.2012
Skills
- Archival collections
- Reference services
- Cataloging
- Outreach online database
- Archival research
- Digitization
- Curation
- Social media
- Manuscript collections
- Arranging and describing
- Exhibits
- Team collaboration
- Customer service
- Communication skills
- Customer engagement
Affiliations
- Coin Collecting
- Gardening
- Sewing
Professional Organizations
- American Numismatic Association
- Society of Southwest Archivists
- Society of American Archivists
Timeline
Server
Oishii
09.2024 - Current
Cataloger (temp)
Dallas Contemporary Art Museum
11.2021 - 01.2022
Professional Server
Celebration
09.2021 - 04.2024
Project Archivist (temp)
Fort Worth Public Library
05.2020 - 07.2020
Educator/Docent
Dallas Heritage Village
01.2020 - 11.2021
Registrar/Archivist
Dallas Historical Society
02.2019 - 03.2020
Archivist Intern
Dallas Historical Society
06.2018 - 02.2019
Library Assistant: Exhibit Tech Business History Archivist
Dallas Public Library
10.2015 - 02.2019
Master of Library and Information Science -
Wayne State University
Master of Arts - Public History: Archival Administration
the University of Texas at Arlington
Bachelor of Arts - History
the University of Texas at Arlington
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