Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Cheek

Arden,NC

Summary

Diligent sales associate with solid background in retail sales and empathy-based customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Henson Novelties
01.2025 - 05.2025
  • Oversaw inventory management-conducted thorough investigations into discrepancies to identify the root causes and prevent further issues.
  • Communicated significant store changes, promotions, and discontinued product with team members, guaranteeing seamless implementation of these changes.
  • Generated and analyzed over-discount reports to identify opportunities for improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Retail Sales Associate

Henson Novelties
05.2023 - 01.2025
  • Maintained excellent customer service while keeping customers up to date on any sales or promotions.
  • Successfully resolved customer issues into positive experiences, fostering customer loyalty.
  • Utilized sales techniques such as upselling and advanced sales strategies to exceed sales targets.
  • Ensured efficiency of daily store operations including properly verifying customer identification, processing payments, opening and closing procedures, cash handling, and keeping the sales floor organized/clean.
  • Managed visually appealing displays, revolving products often in order to exhibit variety, succeeding in introducing new stimuli to repeat customers.

Retail Sales Associate

High Standards
03.2022 - 04.2023
  • Drove sales and add-on purchases through educating customers on use and care of products.
  • Performed store operations such as processing payments, properly verifying customer identification, maintaining cleanliness, opening, and closing independently.
  • Inspected products to keep up inventory, informing management of low stock or damaged items.

Beauty Advisor

Sally Beauty
05.2021 - 03.2022
  • Executed planograms and monthly displays efficiently, successfully maximizing profits and multitasking between customer care.
  • Performed company procedures such as processing payments and returns, deposits, opening, and closing in adherence to protocol.
  • Took on managerial duties while waiting for the manager position to be filled, resulting in an offer of a higher position once available.
  • Enrolled customers in rewards programs and company credit cards.
  • Built customer loyalty through exceeding expectations in attentiveness.
  • Trained new colleagues on store operations as well as furthered the understanding of procedures to current colleagues, achieving higher productivity overall.
  • Inspected and disposed of chemically hazardous products.
  • Consistently recognized by management for providing excellent customer service.

Education

High School Diploma -

Chase High
Rutherfordton, NC
03.2018

Skills

  • Skilled at creating new relationships and maintaining strong customer relations to generate repeat business
  • Proficiency in a digital environment with a knack for learning new in-house systems quickly
  • Aptitude for—and enjoyment of—creative problem solving with a goal of achieving a solution that is effective, efficient, and inventive
  • Excellent communication and interpersonal skills with a predilection for interacting with a variety of customers under diverse circumstances
  • Experienced in handling cash transactions & meticulously verifying IDs to prevent fraud and underaged sales
  • Adept in supporting daily retail operations, including inventory management, visual merchandising, and customer service

Timeline

Assistant Manager

Henson Novelties
01.2025 - 05.2025

Retail Sales Associate

Henson Novelties
05.2023 - 01.2025

Retail Sales Associate

High Standards
03.2022 - 04.2023

Beauty Advisor

Sally Beauty
05.2021 - 03.2022

High School Diploma -

Chase High

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