Sierra "Penny" Crocker
Customer/Social Services
Pullman,WA
Summary
Enthusiastic and goal-oriented, with a drive to achieve my goals. Organized, intentional, and thorough, with a strong ability to preform well under pressure. Highly adaptable in changing work environments and comfortable in leadership, group, and independent activities.
Overview
20
20
years of professional experience
9
9
Certifications
Work History
Caregiver
Regency Pacific
05.2021 - 12.2023
- Cleaned apartments, shared living spaces, and managed laundry.
- Assisted with dressing guidance, grooming, showers, and other personal hygiene tasks.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted significant changes.
Residential Counselor
Transitional Resources
05.2019 - 08.2020
- Handled emergencies ranging from apartment maintenance to intoxicated/psychiatric based crisis.
- Initiated/participated in conflict resolution between residents and/or the surrounding community.
- Submitted daily documentation of resident interactions and notable observations.
- Coordinated case management follow-up to address emergent concerns.
- Motivated and supported residents in practicing self-care, growing interpersonal skills, and applying coping strategies.
Residential Counselor
Downtown Emergency Service Center
06.2016 - 12.2018
- Supported resident’s emotional needs by increasing social activities and encouraging discussions.
- Documented resident interactions and coordinated case management follow-up.
- Facilitated groups on mindfulness and positive coping strategies, that also provided an artistic outlet.
- Maintained professional relationships with residents and local law enforcement.
- Remained effective, sharp, and composed under high-stress work conditions.
- Distributed medications in accordance with company policy.
- Prepared and served meals daily.
Craft Sales Agent
Pike Place Market
08.2010 - 06.2016
- Sold handmade products by providing customers with information about the artist and production processes.
- Negotiated sales and price with customers.
- Engaged with patrons about the market, city, and local culture to enrich the experience for patrons visiting the market.
- Competitively selected daily booth location; set up and broke down business daily; stored products nightly.
- Supplied bank for daily business, made change for sales, dropped weekly deposits at the bank.
- Tracked sales and inventory, reported low stock as needed.
Prep & Line Cook
Hapa Ramen
02.2015 - 08.2015
- Demonstrated proper safety and sanitation while ensuring a well-organized kitchen.
- Preformed daily open and closing procedures, restocking products, and taking inventory as needed.
- Took call and in-person orders; operated cash register; completed daily food preparations; cooked items to order; compiled completed to-go orders; delivered food to the customers.
- Balanced the cash register at the end of each shift, ensuring accuracy between reported sales and cash on hand.
Education
Associate of Arts - Environmental Science
Seattle Central Community College
Seattle, WA03-2020
Skills
- First aid and safety
- Tech savvy
- WA Certified Peer Support Counselor
- Responsible and consistent
- Strong conflict resolution skills
- Adaptive team player
- Dementia/Alzheimer's memory care
- Resourceful
- Preforms well in crisis situations
- Analytical and creative
- Restaurant experience in front/back of house positions
Certification
- WA state peer support counselor
- WA food worker's card
- WA state drivers license
- CPR certified
- Blood borne pathogens, HIV/AIDs certified
- CPI, non-violent crisis intervention
- Trained in motivational interviewing
- Trained in evidence based practices, EBP
- Trained in wraparound with intensive services, WISe
Timeline
Caregiver
Regency Pacific
05.2021 - 12.2023
Residential Counselor
Transitional Resources
05.2019 - 08.2020
Residential Counselor
Downtown Emergency Service Center
06.2016 - 12.2018
Prep & Line Cook
Hapa Ramen
02.2015 - 08.2015
Craft Sales Agent
Pike Place Market
08.2010 - 06.2016
- WA state peer support counselor
- WA food worker's card
- WA state drivers license
- CPR certified
- Blood borne pathogens, HIV/AIDs certified
- CPI, non-violent crisis intervention
- Trained in motivational interviewing
- Trained in evidence based practices, EBP
- Trained in wraparound with intensive services, WISe
Associate of Arts - Environmental Science
Seattle Central Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWhy the gap in emplyment?
I became a mother in August of 2022 and I have been staying home, raising my child! I love it.
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