Penny Duhon
Katy,TX
Summary
Results-driven professional with a proven track record at DISA Global Solutions, excelling in identity verification and compliance. Recognized for exceptional attention to detail and analytical thinking, consistently surpassing verification targets while maintaining confidentiality. Adept at fostering teamwork and enhancing operational efficiency through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Verifications Specialist
DISA Global Solutions
09.2021 - Current
- Conducted comprehensive verification of candidate backgrounds to ensure compliance with industry standards.
- Collaborated with cross-functional teams to resolve discrepancies in verification processes, enhancing overall efficiency.
- Maintained accurate records of verification activities, ensuring adherence to regulatory requirements and company policies.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Front Office Coordinator
Golden Nugget Hotel & Casino
11.2014 - 12.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Trained and mentored new staff on customer service protocols and hotel systems.
- Implemented process improvements that enhanced operational efficiency in the front office.
Education
High School Diploma -
Parkview Baptist Academy
Sulphur, La05-1995
Skills
- Identity verification
- Document verification
- Background checks
- HIPAA compliance
- Customer service
- Attention to detail
- Analytical thinking
- Detail-oriented
- Phone and email etiquette
- Quick-learning
- Teamwork
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Inbound and outbound calls
- Microsoft office
Timeline
Verifications Specialist
DISA Global Solutions
09.2021 - Current
Front Office Coordinator
Golden Nugget Hotel & Casino
11.2014 - 12.2018
High School Diploma -
Parkview Baptist Academy