Penny Durbiano
Delavan,IL
Summary
Resourceful team leader with experience coaching and developing dynamic teams and positive culture. Passion for innovative learning. Consist in executing processes to drive marketing strategies and production goals. Agent experience demonstrated change ability, data driven decisions, business acumen and relationship building.
Overview
31
31
years of professional experience
Work History
Agent Intern Coach
State Farm
12.2020 - Current
- Performance coach, observe, provide feedback, motivate and challenge assigned interns through 17-week program to prepare them for State Farm Agency
- Build strong rapport and trust early on with interns to assess skill level, identify developmental opportunities and address serious concerns
- Create extended network of business partners by initiating contact with various stakeholders to gain insight and feedback on current programs
- Demonstrate influence on learning projects when hand selected for several learning projects to determine skills required for new agents
- Facilitate training in virtual workshops, creatively approaching material and using real world examples to bring materials to life
- Results oriented coaching to help interns focus on key processes necessary to implement on Day 1.
- Submit ideas regularly to improve workshops and coach processes.
State Farm Insurance Agent
Penny Durbiano Insurance & Financial Service, Inc.
04.2004 - 12.2020
- Exceled in developing dynamic teams, inspiring others and achieving goals
- Created processes and accountability to successfully manage operations, marketing and customer relationships
- Proactive and adaptable approach to learning and training, staying up-to-date with industry trends and changes to ensure office was equipped with the most current tools and technology
- Demonstrated expertise in insurance and financial products, policies, and procedures, with the ability to effectively educate team members and customers
- Earned Eastern Area VP award, multi IPS awards, multiple year traveler and achieved Legion of Honor each year
Category Manager/ Sales Trainer/Sales Representati
Hallmark Cards
04.1993 - 03.2004
- Managed all sales, marketing and logistics for $200 million partnership with regional supermarket chain
- Exceeded all sales objectives
- Created training and marketing initiatives to support new product launches for regional and nation-wide implementation
- Reduced inventory costs through data analysis and optimizing product assortments.
- Collaborated with cross-functional teams to develop promotional campaigns that effectively increased category awareness and sales growth.
- Streamlined operation processes to reduce past due invoices, expedite order acceptance and enhance consistent placement of product
Education
Bachelor of Arts - Speech Communications/Media
California University of Pennsylvania
California, PAMaster of Arts - Mass Communications
University of Central Missouri
Warrensburg, MOChartered Life Underwriter (CLU) -
The American College
Chartered Financial Consultant (ChFC) -
The American College
Skills
- Change Agility
- Influence & Collaboration
- Performance Coaching & Development
- Strategic Business Planning & Execution
- Team Builder
- Create timely and relevant learning that resonates with intended audience
- Lifelong Learner with Growth Mindset
- Fierce Collaborator
- Developer of Others
- Results Oriented
HOW OTHERES DESCRIBE ME
Timeline
Agent Intern Coach
State Farm
12.2020 - Current
State Farm Insurance Agent
Penny Durbiano Insurance & Financial Service, Inc.
04.2004 - 12.2020
Category Manager/ Sales Trainer/Sales Representati
Hallmark Cards
04.1993 - 03.2004
Bachelor of Arts - Speech Communications/Media
California University of Pennsylvania
Master of Arts - Mass Communications
University of Central Missouri
Chartered Life Underwriter (CLU) -
The American College
Chartered Financial Consultant (ChFC) -
The American College
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