Penny Gamble
revenue cycle specialist
Pinckney, MI,MI
Summary
Dynamic Revenue Cycle Specialist with a proven track record at the University of Michigan, excelling in claims review and denial management. Expert in identifying trends to reduce denials and enhance collections performance. Strong decision-making skills complemented by professionalism and ethics, ensuring effective patient registration and insurance verification. I have worked in the Psychiatry and Social Work division for over 15 years, as well as in the Emergency, Physical Medicine, and Rehabilitation departments. I have worked with HMO, BCN, and commercial insurance.
Overview
25
25
years of professional experience
Work History
Revenue Cycle Specialist
University of Michigan
Ann Arbor
04.1998 - 12.2022
- Analyzed claims data to identify trends in denials and rejections.
- Researched discrepancies on unpaid invoices and reconciled them.
- Processed appeals related to denied or rejected claims in a timely manner.
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Contacted insurance providers to check patient coverage.
- Conducted follow-up on unpaid or partially paid claims.
- Identified coding errors, corrected them, and resubmitted claims to payers as needed.
- Provided customer service support by responding to inquiries from patients, physicians, and insurance carriers via telephone or email.
- Developed strategies to reduce denials and improve overall collections performance.
- Assisted in training new staff members on departmental policies and procedures related to revenue cycle activities.
Education
Hartland High
Hartland, MI06-1978
Skills
- Decision-making and problem-solving
- Claims review and denial management
- Patient registration and insurance verification
- Professionalism and ethics
Work Type
Part TimeTimeline
Revenue Cycle Specialist
University of Michigan
04.1998 - 12.2022
Hartland High
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