Dedicated transportation professional with a proven track record at Allegan County Medical Care Community, excelling in route planning and defensive driving. Enhanced operational efficiency through meticulous logbook management and effective communication, ensuring timely and safe transport. Recognized for exceptional customer service and commitment to passenger comfort, contributing to improved satisfaction scores.
Hi, I’m
Penny Griffin
1214 Martha Ct Allegan ,MI
Summary
Overview
11
years of professional experience
1
Certification
Work History
Allegan County Medical Care Community Allegan, MI
Transportation Driver
08.2019 - Current
Job overview
- Ensured timely and safe transport of residents to medical appointments and community activities.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
- Assisted in coordinating transportation schedules to optimize resource allocation and minimize wait times.
- Collaborated with healthcare staff to understand patient needs and provide exceptional service during transport.
- Developed efficient route plans, enhancing delivery speed while ensuring passenger comfort and safety.
- Implemented safety measures that reduced incidents and improved overall transport reliability.
- Provided feedback to management on transportation processes, contributing to continuous improvement initiatives.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
- Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
- Safeguarded transported goods from theft or tampering by implementing security measures such as padlocks or seals.
- Reduced fuel consumption through careful monitoring of driving habits and proactive vehicle maintenance.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Allegan County Medical Care Community Allegan, MI
Certified Nursing Assistant/Transportation
09.2015 - Current
Job overview
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes in health status for nursing staff review.
- Collaborated with healthcare team to implement personalized care plans for residents.
- Supported mobility by assisting residents during transfers and ambulation exercises.
- Maintained cleanliness and safety standards in resident living areas and common spaces.
- Educated residents on health practices, promoting wellness and self-care routines.
- Provided emotional support, fostering positive relationships with residents and families.
- Participated in training sessions to enhance skills and improve patient care techniques.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Education
Jefferson High SchoolOnline
High School Diploma
01-2013
University Overview
Skills
Defensive driving
Fuel efficiency
Route planning
Heavy lifting
Logbook management
Transportation regulations
Freight handling
Certification
Cheffer license
Certified nurses aid license
Timeline
Transportation Driver
Allegan County Medical Care Community
08.2019 - Current
Certified Nursing Assistant/Transportation
Allegan County Medical Care Community
09.2015 - Current
Jefferson High School
High School Diploma