Jacob Hall
Johnstown,OH
Summary
Versatile Assistant Manager with a proven track record at Spirit Halloween Store, excelling in staff supervision and customer relations. Demonstrated ability to enhance team motivation and productivity, while mastering money handling and service knowledge. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing a strong blend of leadership and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Spirit Halloween Store
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista
Hot Spot Coffee House
04.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Line Cook
Snapshots Lounge
10.2022 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
High School Diploma -
Johnstown Monroe High School
Johnstown, OH05-2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
Timeline
Assistant Manager
Spirit Halloween Store
07.2024 - Current
Line Cook
Snapshots Lounge
10.2022 - 01.2023
Barista
Hot Spot Coffee House
04.2021 - 08.2023
High School Diploma -
Johnstown Monroe High School