Penny Hanson
Tomah
Summary
Results-driven Company Manager with 14 years in logistics and transportation management. Expertise in coordinating operations, dispatching drivers, and managing payroll and invoicing. Proficient in preparing financial statements and maintaining accurate records in QuickBooks. Strong background in enhancing operational efficiency, resolving issues, and effectively distributing daily work assignments.
Overview
33
33
years of professional experience
Work History
Company Owner/ Office Manager
AF2 LLC
Liberty, TX
03.2025 - Current
- Managed daily operations for small dump truck operation. Coordinated load assignments and dispatched drivers.
- Developed and implemented operational strategies to enhance efficiency and reduce costs.
- Managed vendor relationships, ensuring timely delivery of quality products and services.
- Oversaw daily business operations, streamlining processes to improve workflow and productivity.
Company Owner/Office Manager/Assistant Shop Manager
Arctic Freight LLC
Tomah, WI
12.2011 - 03.2025
- Handle all day to day operations, book freight, dispatch freight, process permits, recruit new drivers, handle payroll and invoicing. Compiled balance sheets and profit and loss statements using QuickBooks Online to ensure accurate financial reporting. Prepare all records and keep track of expenses to be turned into cpa for end of year taxes. Coordinated with repair facilities to locate parts and manage warranty coverage for on-the-road repairs. Assist shop manager with overseeing onsite repair work. Communicated with drivers and staff to obtain information on issues with equipment and advised on repair status.
Customer Service Representative
Sprint
West Salem, WI
11.2007 - 07.2011
- Guided representatives through issue resolution processes to foster effective problem-solving techniques.
- Managed escalation calls to ensure swift resolution of customer issues.
- Implemented sales techniques focused on upselling to foster improved customer connections.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Supervisor
Empire Screen Printing
Onalaska, WI
06.1993 - 01.2008
- Supervised daily production operations, ensuring adherence to quality standards and timely delivery schedules.
- Trained and mentored staff on equipment usage and safety protocols, fostering a culture of compliance.
- Coordinated workflow among team members, optimizing resource allocation for maximum productivity.
- Implemented process improvements that enhanced operational efficiency and reduced production downtime.
- Conducted performance evaluations, providing constructive feedback to enhance team skills and morale.
- Monitored inventory levels and collaborated with procurement to maintain supply chain efficiency for ongoing projects.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Century Foods International
Sparta, WI
01.2006 - 11.2007
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
Education
Associate's degree - Accounting
Robert Morris College
Carthage, IL05-1982
Truck Driving Cert - Class A Driving Skills
Minnesota State College Southeast
Winona, MN10-2012
Skills
- QuickBooks
- Accounts receivable
- Bookkeeping
- Accounting
- Contracts
- Logistics
- Fleet management
- Vehicle dispatching
- Dispatching
- Appointment scheduling
- Schedule management
- Office management
- Administrative experience
- Administrative support
- Multitasking
- Customer service
- Customer support
- Document preparation
- Digital proficiency
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Windows
- Google Workspace
- Data entry
- Technical skills
- Multi-line systems
- Attention to detail
- Experience
- Time management
- Organizational skills
- Administrative experience
- Phone etiquette
- English language proficiency
- Contract negotiation
- Experience
- Data entry
- Phone etiquette
- Multi-line systems
- Google Workspace
Timeline
Company Owner/ Office Manager
AF2 LLC
03.2025 - Current
Company Owner/Office Manager/Assistant Shop Manager
Arctic Freight LLC
12.2011 - 03.2025
Customer Service Representative
Sprint
11.2007 - 07.2011
Assistant Manager
Century Foods International
01.2006 - 11.2007
Supervisor
Empire Screen Printing
06.1993 - 01.2008
Associate's degree - Accounting
Robert Morris College
Truck Driving Cert - Class A Driving Skills
Minnesota State College Southeast