TAMMIE KERNS
Mrytle Beach,SC
Summary
Transportation Manager with 15 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Transportation and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employee Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Office Manager/ Company Owner
Mark Kerns Trucking, Inc / Mark Kerns Trucking,LLc
10.2007 - 07.2024
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Evaluated employee records and productivity to complete employee evaluations
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Utilized company's accounting systems to review reports and prepare assessments
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties
- Completed bi-weekly payroll for 7 employees
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quick Books software
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Oversaw team of 7 drivers by reviewing performance to promote timely and efficient deliveries and operations
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Monitored and reported on transportation costs and properly filed shipping documents
- Conducted research to address shipping errors and packaging mistakes
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
- Organized records of vehicles, schedules and completed orders
- Coordinated with operators to boost unloaded miles and reduce empty miles.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Assistant Manager
Dollar General Store
06.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Product Handler [Labor Worker
Laborers Union Local#639
03.1992 - 12.2000
- Loaded, unloaded and moved material to and from storage and production areas
- Prepared job sites by removing debris and setting up materials and tools
- Performed general housekeeping and cleaning tasks
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Transported goods between warehouse locations according to shipment and storage needs
- Removed orders from storage, wrapped and staged for shipments
- Packed items into appropriate containers for shipment
- Removed jams and unblocked conveyor system to maintain flow of goods
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Loaded and unloaded hopper car package material for shipping at chemical plant.
Education
High School Diploma -
Williamstown High School
Williamstown, WV05.1985
Skills
- Staff Training
- Deposit Collection
- Biweekly Payroll Processing
- Intuit QuickBooks
- Cash Flow and Reconciliation
- Year-End Reconciliation
- Accounts Payable and Receivable Auditing
- Profit and Loss/ Income Statements
- Trucking Dispatching
- Maintenance Requirements
- Invoice and Payment Tracking
- Collecting Statements
- Employee Timesheet Processing
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Staff hiring
- Employee Training
- Training and coaching
- Policy Implementation
- Workflow Optimization
Timeline
Assistant Manager
Dollar General Store
06.2023 - 11.2023
Office Manager/ Company Owner
Mark Kerns Trucking, Inc / Mark Kerns Trucking,LLc
10.2007 - 07.2024
Product Handler [Labor Worker
Laborers Union Local#639
03.1992 - 12.2000
High School Diploma -
Williamstown High School
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