Penny Henson
Frito Lay
Lynn Haven,FL
32
years of professional experience
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Experienced with regulatory compliance and risk assessment. Utilizes strong analytical skills to identify and mitigate potential compliance issues. Knowledge of industry standards and best practices ensures organizational adherence to regulatory requirements.
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Work History
Merchandiser
9 Months- Managed inventory by organizing stock, rotating products, and restocking to ensure optimal availability.
- Visual displays product arrangements, promotional signs, and following planograms.
- Coordinated with vendors and management to align on product availability, pricing, and promotional strategies.
- Maintained organized workspace to enhance efficiency.
Compliance Specialist
1 Year- Enhanced compliance processes, systems, and procedures to align with regulatory requirements and improve operational effectiveness.
- Leads the location self-auditing process, ensuring all leaders are engaged and work with appropriate corporate departments to ensure location compliance.
- Leads the location self-auditing process, ensuring all leaders are engaged and work with appropriate corporate departments to ensure location compliance.
- Prepared and maintained complex documents on safety, fleet, reliability, and quality to support business compliance initiatives.
- Prepares and maintains moderately complex documents pertaining to safety, fleet, reliability, quality, and any other documentation relating to business compliance.
- Supports others by carrying out safety, health, and environmental tasks using established procedures and implementing new procedures.
- Manages partner safety training program.
- Makes immediate decisions for corrections regarding OSHA, DOT, Local and/or State ordinances.
- Manages Smart Truck system.
- Oversaw Smart Truck system operations to ensure efficiency and accuracy.
- Manages monthly safety checks on fleet vehicles.
- Trains partners on proper compliance protocols as needed. Tracks, maintains, and reviews all compliance agreements/documentation. Perform inspections to ensure all parties are following regulations.
- Trained partners on proper compliance protocols. Tracked, maintained, and reviewed all compliance agreements and documentation.
Route Check In Service Supervisor/Fleet
2 Years- Fleet responsibilities of planning, directing, managing, coordinating, and supervising the programs for acquisition, assignment, utilization, maintenance, repair, replacement, and disposal of fleet vehicles.
- Evaluated performance and coached the service team.
- Conducted performance reviews to assess employee strengths and areas for improvement.
- Monitored route activity and results through analysis of reports, invoices, queries, and tasks to ensure operational effectiveness.
- Controlled revenue by tracking LR's, net billings, credits, and pricing levels to maintain financial accountability.
- Tracking pertinent data regarding contests, initiative results, material cost, vehicle data and ensuring accurate posting of the data to appropriate partners.
- Coordinated smart truck operations to optimize fleet performance and efficiency.
- Performance reviews.
- Help control revenue by monitoring LR's, net billings, credits, and pricing levels.
- Tracking pertinent data regarding contests, initiative results, material cost, vehicle data and ensure accurate posting of the data to appropriate partners.
- Smart truck coordination.
- Independently support business processes with comprehensive understanding of standard office equipment.
- Oversaw tracking practices for fleet mileage, repair requests, fuel management, and vehicle replacement to optimize fleet operations.
- Oversees, directs and participates in the development and administration of the assigned annual budget. Monitors expenditures and implements adjustments.
Service Supervisor
4 Years- Training, development, and evaluating the service team to ensure customers are receiving the highest level of customer service.
- Led service team, ensuring high standards of customer service.
- Processed payroll for employees, ensuring accurate and timely payments.
- Works directly with customer facing service team on route and in-house.
- Trained and developed the service team to improve customer service delivery.
- Inventory control on route and ensure KPIs are met.
- Conducted safety training sessions for staff to promote workplace safety and compliance.
- Applied Smith Systems driving techniques to improve safety and efficiency on the road.
- Oversaw department functions, maintaining customer relationships, managing renewals, and driving internal sales growth.
Route Service Sales Representative
2 Years- Provided customer service support to address inquiries and resolve issues.
- Delivered route service for uniforms and faculty service products on established route, ensuring timely and reliable delivery.
- Generated sales of new products and services to new and existing customers, expanding customer offerings.
- Sales of new, and existing catalog products to existing customers.
- Manage daily, monthly, and yearly sales.
- Manage all customers and their employees’ needs.
- Leads safety training in meetings.
- Assists in maintaining and maintenance of company vehicles.
- Demonstrated knowledge of plant operations to ensure efficient processes.
Customer Service Representative
17 Years- Managed customer interactions to enhance satisfaction.
- Supervised day shift operations to ensure smooth workflows.
- Handled and accounted for safe and cash registers, maintaining accurate financial records.
- Processed customer transactions efficiently at checkout.
- Supervises day shift.
- Created employee work schedules to ensure coverage.
Administrative Assistant
3 Years- Performed various administrative tasks to support office operations.
- Delivered prompt and professional customer service to address inquiries.
- Managed multi-line telephone system to ensure prompt and efficient communication.
- Customer service.
- Managed shipping and receiving processes to ensure accurate inventory.
Machine Operator/ Production Worker
7 Years- Achieved daily production quotas using a sock boarding machine.
- Made daily production quotas with a sock bagging machine.
- Ability to make daily production quotas using a sock boarding machine.
- Managed shipping and receiving processes in a manufacturing warehouse.
Pharmacy Technician
2 Years- Provided customer service in a retail environment.
- Answered multi-line telephones to assist callers efficiently.
- Served as cashier, processing transactions efficiently.
- Answer multi-line telephones.
- Managed inventory and stocked merchandise to ensure availability of products.
Education
GED
Skills
Product merchandising
Inventory management
Sales goal management
Sales management
Provides route service of uniforms and faculty service products.
Collects AR.
Regulatory compliance
Compliance auditing
OSHA Compliant
Safety training
Health and safety training
Smart Truck
Employee scheduling
Employee evaluations
Talent acquisition
Customer service
Customer service
Ability to multitask.
Completes tasks and objectives in a timely manner.
Fast-paced manufacturing
Microsoft
Excel
Teams
and SAP
Adaptability and flexibility
Task management
Task management
Customer service
Timeline
Merchandiser
Frito Lay
01.2026 - CurrentRead More
Compliance Specialist
Cintas Corporation
01.2025 - 01.2026Read More
Route Check In Service Supervisor/Fleet
Cintas Corporation
01.2023 - 01.2025Read More
Service Supervisor
Cintas Corporation
01.2019 - 01.2023Read More
Route Service Sales Representative
Cintas Corporation
01.2017 - 01.2019Read More
Administrative Assistant
Alpha-Beta Technologies
01.2005 - 01.2008Read More
Customer Service Representative
Paradise Lanes Bowling Center
01.2000 - 01.2017Read More
Machine Operator/ Production Worker
Char-Pen-Shir
01.1997 - 01.2004Read More
Pharmacy Technician
Walgreens
01.1995 - 01.1997Read More
Snead Community College
GED
Read More