Penny King
Phoenix,United States
Summary
Detail-oriented leader with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Relations Manager
Healthmap Solutions
06.2023 - Current
- Managed provider engagement for West Coast Region
- Supported quality measures through consistent reporting and delivery
- Increased provider engagement percentages with a target of 5% quarterly
- Conducted site visits to gain knowledge of barriers
Performance Consultant
Cosán Group
04.2022 - 03.2023
- Reviewed internal systems and implemented process improvement
- Produced detailed and relevant reports to evaluate customer satisfaction
- Conducted needs assessments to identify performance gaps and provided recommendations for improvement
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects.
Patient Experience Coach
Prime Healthcare
02.2021 - 01.2022
- Conducted routine facility inspections identifying areas needing improvement for continued compliance with associated regulations
- Implemented successful improvement of healthcare program through professionalism, quality of care, staff education and patient satisfaction
- Designed and introduced leadership development, coaching and team management model, resulting in increased performance
- Spearheaded and implemented new projects to expand scope of engagement
Department Manager
UHS
07.2016 - 08.2020
- Reduced operational risks while organizing data to forecast performance trends
- Coached and trained new staff members, providing guidance on department policies and procedures
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Achieved 5 Star Hospital rating year over year
Talent Development Manager
Coast Dental
07.2014 - 03.2016
- Trained staff during demonstrations, meetings, conferences, and workshops
- Implemented new learning strategies depending upon employees' skill levels
- Developed departmental systems and procedures to better align workflow processes
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing enterprise targets
- Coordinated and prioritized required training courses for 300 employees.
Operations Manager I Training Specialist
American Dental Partners
12.2008 - 04.2014
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Managed multi-specialty practice producing 3M annually
- Trained new employees on proper protocols and customer service standards
- Developed and implemented strategies to maximize customer satisfaction
- Led hiring, onboarding and training of new hires to fulfill business acumen requirements
Education
Project Management - Project Management
University of San Diego
San Diego, CA04.2024
Finance - Health and Life -
Purdue Global
01.2021
Teaching Adult Learners Certificate -
University of California - San Diego
La Jolla, CA01.2016
Skills
- Solution Management
- Systems Analysis
- Business Operations
- Performance Reporting
- Onboarding
- Employee Relations
- Provider Relationship Management
- Staff Management
- Project Planning
- Budget Management
- Revenue Forecasting
Certification
- Teaching Adult Learners - UC San Diego
- Bluepoint Leadership - Bluepoint Leadership Development
- Purdue University Global - Finance - Purdue Global
Affiliations
Volunteering, gardening, reading, piano, hiking.
Accomplishments
5 Star Hospital rating, Resource Team of the Year award, exceeds expectations in Performance Evalutions.
References
References available upon request.
Timeline
Provider Relations Manager
Healthmap Solutions
06.2023 - Current
Performance Consultant
Cosán Group
04.2022 - 03.2023
Patient Experience Coach
Prime Healthcare
02.2021 - 01.2022
Department Manager
UHS
07.2016 - 08.2020
Talent Development Manager
Coast Dental
07.2014 - 03.2016
Operations Manager I Training Specialist
American Dental Partners
12.2008 - 04.2014
Project Management - Project Management
University of San Diego
Finance - Health and Life -
Purdue Global
Teaching Adult Learners Certificate -
University of California - San Diego
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