Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Penny King

Fallbrook,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14

14

years of professional experience

Work History

Performance Consultant

The Cosan Group

04.2022 - 03.2023

Reviewed internal systems and implemented process improvement.
Produced detailed and relevant reports to evaluate revenue growth.
Continues communication to support client satisfaction.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed strong communication and organizational skills through working on group projects.

Corporate Patient Experience Manager

Prime Healthcare

03.2021 - 01.2022

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Spearheaded and implemented new projects to expand scope of engagement.

Service Excellence Manager

Universal Healthcare Services

07.2016 - 08.2020

Reduced operational risks while organizing data to forecast performance trends.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained new employees on proper protocols and customer service standards.

Talent Development Manager

Coast Dental And Orthodontics

07.2014 - 03.2016

Trained staff during demonstrations, meetings, conferences, and workshops.
Implemented new learning strategies depending upon employees' skill levels.
Developed departmental systems and procedures to better align workflow processes.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Coordinated and prioritized required training courses for 300 employees.

Operations Manager

American Dental Partners

12.2008 - 04.2014

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new employees on proper protocols and customer service standards.
Developed and implemented strategies to maximize customer satisfaction.
Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Associate of Science - Dental Assisting

San Diego Medical And Dental College, San Diego, CA

Certificate - Finance - Life And Health

Purdue University, West Lafayette, IN

2021

Certificate - Teaching Adult Learners

UCSD , San Diego, CA

2016

Skills

Methodology Improvements
Systems Analysis
Leading Projects
Performance Reporting

Employee Performance Management
Business Operations
Service Quality
System Review

Additional Information

Volunteer:

Guided Animal Intervention Therapy Instructor

Riverside County Parks Department

Timeline

Performance Consultant - The Cosan Group

04.2022 - 03.2023

Corporate Patient Experience Manager - Prime Healthcare

03.2021 - 01.2022

Service Excellence Manager - Universal Healthcare Services

07.2016 - 08.2020

Talent Development Manager - Coast Dental And Orthodontics

07.2014 - 03.2016

Operations Manager - American Dental Partners

12.2008 - 04.2014

San Diego Medical And Dental College - Associate of Science, Dental Assisting

Purdue University - Certificate - Finance , Life And Health

UCSD - Certificate, Teaching Adult Learners