Penny King
Fallbrook,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Performance Consultant
The Cosan Group
04.2022 - 03.2023
- Reviewed internal systems and implemented process improvement.
- Produced detailed and relevant reports to evaluate revenue growth.
- Continues communication to support client satisfaction.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
Corporate Patient Experience Manager
Prime Healthcare
03.2021 - 01.2022
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
Service Excellence Manager
Universal Healthcare Services
07.2016 - 08.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
Talent Development Manager
Coast Dental And Orthodontics
07.2014 - 03.2016
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Developed departmental systems and procedures to better align workflow processes.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Coordinated and prioritized required training courses for 300 employees.
Operations Manager
American Dental Partners
12.2008 - 04.2014
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Science - Dental Assisting
Certificate - Finance - Life And Health
2021
Certificate - Teaching Adult Learners
2016
Skills
- Methodology Improvements
- Systems Analysis
- Leading Projects
- Performance Reporting
- Employee Performance Management
- Business Operations
- Service Quality
- System Review
Additional Information
Volunteer:
Guided Animal Intervention Therapy Instructor
Riverside County Parks Department
Timeline
Performance Consultant - The Cosan Group
04.2022 - 03.2023
Corporate Patient Experience Manager - Prime Healthcare
03.2021 - 01.2022
Service Excellence Manager - Universal Healthcare Services
07.2016 - 08.2020
Talent Development Manager - Coast Dental And Orthodontics
07.2014 - 03.2016
Operations Manager - American Dental Partners
12.2008 - 04.2014
San Diego Medical And Dental College - Associate of Science, Dental Assisting
Purdue University - Certificate - Finance , Life And Health
UCSD - Certificate, Teaching Adult Learners