Penny Kirk
Hotard Coaches Inc.
Port Arthur,TX
11
years of professional experience
Professional driver skilled in leadership, route planning, and safe driving practices. Known for reliability, adaptability, and strong emphasis on team collaboration. Expertise in vehicle maintenance, logistics coordination, and ensuring timely deliveries. Consistently achieves results through effective communication and problem-solving skills.
Work History
Bus Operator and Safety Trainer
1 Year 11 Months- Operated regional bus routes, ensuring timely and safe transportation for passengers.
- Managed passenger boarding process, providing assistance and maintaining order.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Trained new operators on safety protocols and operational procedures.
- Collaborated with management to develop improvements in route planning and scheduling processes.
- Implemented best practices that enhanced service efficiency and customer satisfaction.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Documented incidents and maintained accurate records of daily operations.
Delivery Driver
4 Years 4 Months- Operated delivery vehicle to ensure timely and safe distribution of packages.
- Utilized handheld scanning devices for efficient package tracking and inventory management.
- Maintained accurate delivery logs, ensuring compliance with company standards and procedures.
- Conducted vehicle inspections to uphold safety standards and minimize downtime.
- Navigated complex routes to optimize delivery efficiency and meet customer expectations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Trained new drivers on safety protocols, operational procedures, and route navigation techniques.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Bus Drivers, School
5 Years 6 Months- Transported students safely to and from school, ensuring adherence to traffic laws and safety protocols.
- Conducted pre-trip inspections of bus equipment, identifying maintenance needs promptly.
- Communicated effectively with parents, staff, and students regarding transportation schedules and safety guidelines.
- Managed student behavior on the bus, fostering a respectful and safe environment for all passengers.
- Implemented efficient route planning to optimize travel time while maintaining punctuality in pickups and drop-offs.
- Trained new drivers on safety procedures, operational protocols, and customer service standards.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Delivery Driver
1 Year 9 Months- Collaborated with team members to enhance workflow processes and improve service delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Postal Service Mail Carriers
1 Month- Delivered mail and packages efficiently using established routes and time management techniques.
- Maintained accurate records of deliveries, ensuring compliance with USPS regulations and protocols.
- Assisted in training new carriers on best practices for route navigation and customer service.
- Implemented strategies to enhance delivery efficiency, improving overall service quality within designated zones.
- Resolved customer inquiries and issues promptly, fostering positive community relationships and enhancing satisfaction.
- Oversaw daily operations of mail delivery processes, mentoring junior staff on effective workflow management.
- Analyzed delivery patterns to optimize routes, contributing to reduced transit times and improved operational efficiency.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
High School
Skills
CDL Class B License
Clean driving record
Vehicle inspection
Defensive driving
Safety procedures
Hazard identification
Behavior-based safety
Time management
Effective communication
Conflict resolution
Time management
Customer engagement
Timeline
Bus Operator and Safety Trainer
Hotard Coaches Inc.
10.2024 - CurrentRead More
Delivery Driver
FedEx Ground (J Parle Transportation)
06.2020 - 10.2024Read More
Postal Service Mail Carriers
USPS
11.2019 - 12.2019Read More
Delivery Driver
Pizza Hut
06.2018 - 03.2020Read More
Bus Drivers, School
PAISD
12.2015 - 06.2021Read More
Memorial High School
High School
Read More