Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Timeline
Generic

Penny Kocarek

Sebring,Florida

Summary

Goal oriented. Self motivated. Collaborative leader. Intuitive problem-solver. Dedicated customer service professional. Sound judgement and decision making. Passionate about enhancing customer experiences.

Overview

19
19
years of professional experience

Work History

Care Manager

Self-Employed
12.2005 - 03.2023
  • Interacted with healthcare providers to facilitate patient's treatments
  • Ensure patient's treatment requirements were met
  • Suggested alternative treatment plans when patient's services requests do not meet medical necessity criteria
  • Instructed and educated patients on procedures, healthcare provider instructions, and referrals
  • Link patients to social services programs and entitlements such as transportation assistance and translation services
  • Conduct regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes
  • Maintain records of case management activities
  • Communicated with patient, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.

Vice President

FamilyCraft, Inc, FCI
01.2004 - 01.2005
  • Provided in depth support to FHA in all matters of administration, accounting, reporting, contracting, sales and marketing, et al.
  • Responsible for interfacing with contracted builders, architects, engineers, city and state departments, buyers and real estate companies.
  • Participated in all member meetings providing reports, suggestions, coordination of funding and disbursements, scheduling of activities and design decisions.
  • Performed administrative and accounting support to FCI during it business from inception to final sale.
  • Managed financial, operational and human resources to optimize business performance.

Skills

  • Customer Relationship Management
  • Verbal and Written Communication
  • Project Management
  • Business Planning
  • Patient and Caregiver Education
  • Customer Support
  • Complaint Resolution

Accomplishments

  • Customer Service Training, Illinois Bell Telephone, Inc
  • Collections, Illinois Bell Telephone, Inc
  • Ed Klopfer Schools of Real Estate, Salesperson
  • Ed Klopfer Schools of Real Estate, Community Association Manager
  • Caregiver Seminars

Affiliations

~ Alzheimer Volunteer and Advocate Aging Advocate

~ Children’s Home Society, Board Member

~ Junior Achievement Advisor

~ Rotary International, First Female Member in Sebring, Florida

~ United Way

~ Secretary for the State of Illinois

~ Installation Division for Western Electric


Timeline

Care Manager

Self-Employed
12.2005 - 03.2023

Vice President

FamilyCraft, Inc, FCI
01.2004 - 01.2005

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Penny Kocarek