Penny-Lane Ballester

• Assisted with building life and social skills useful for everyday activities and interactions.
• Developed activity plans and instructional materials to assist with treatment.
• Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
• Planned and implemented individualized interventions as part of behavior treatment plans.

Seasonal job at Montblanc for 4 years.

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.

• Provide assistance to behavioral therapist in developing behavioral therapy programs.
• Creating and developing individualized service plan for each child.
• Monitoring records and document observations of each behavior patient.
• Modify daily activities of childs for appropriate behavioral interventions.

• Prepare materials and classroom for class activities.
• Instructed students individually and in groups using varied teaching methods.
• Prepare lesson plans for children's, including those with disabilities.
• Administered and graded class tests to evaluate student progress and comprehension.
• Involved parents in student education by cultivating strong relationships.