Penny Larson
Des Moines,IA
Summary
Dedicated dietary server with a strong focus on customer service, food safety, and detailed meal presentation. Committed to enhancing dining experiences through effective communication and teamwork.
Overview
34
34
years of professional experience
Work History
Dietary Server
The Rose at East Des Moines
Des Moines, IA
01.2026 - Current
- Delivered exceptional dining experiences by serving meals in a timely manner.
- Assisted in meal preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to accommodate dietary restrictions effectively.
AM Opener & Cook
Burger King
Des Moines, IA
08.2018 - 01.2026
- Managed food preparation and assembly to ensure high-quality service standards.
- Trained new staff on operational procedures and customer service best practices.
- Oversaw daily inventory management, ensuring stock levels met demand without excess waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Collaborated with team members to deliver exceptional customer experiences consistently.
- Supported training of new staff in opening procedures, contributing to knowledgeable and efficient team.
Monitoring Specialist
Home Security
Albuquerque, NM
11.2004 - 07.2018
- Monitored security systems to ensure operational integrity and rapid incident response.
- Analyzed surveillance data to identify trends and enhance system effectiveness.
- Developed standard operating procedures for monitoring protocols, improving consistency across teams.
- Trained new staff on monitoring tools and emergency response strategies, fostering a culture of safety.
- Collaborated with law enforcement agencies to coordinate responses to security breaches and incidents.
- Trained new hires on monitoring procedures, contributing to an increase in overall team performance.
Cocktail Server / Bartender
Avi Resort & Casino
Laughlin, NV
08.1992 - 09.2003
- Delivered prompt beverage service to enhance guest satisfaction and overall experience.
- Managed multiple drink orders efficiently during peak hours to maintain service flow.
- Collaborated with kitchen staff to ensure timely food and drink pairings for guests.
- Trained new servers on menu items, drink preparation, and customer service standards.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained clean and organized bar area.
Education
High School Diploma -
Oskaloosa Senior High School
Oskaloosa, IASkills
- Punctuality
- Patient care
- Verbal communication
- Food handling
- Sanitation procedures
- Food safety practices
- Customer service
- Strong work ethic
Timeline
Dietary Server
The Rose at East Des Moines
01.2026 - Current
AM Opener & Cook
Burger King
08.2018 - 01.2026
Monitoring Specialist
Home Security
11.2004 - 07.2018
Cocktail Server / Bartender
Avi Resort & Casino
08.1992 - 09.2003
High School Diploma -
Oskaloosa Senior High School