Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Littleton

Summary

Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Improves policies, reduces waste and supports business needs with efficient, high-quality materials.


Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

11
11
years of professional experience

Work History

Dispatcher/Invoice Review

AllTech Services, Inc.
02.2022 - Current
  • Processed invoices and payments in line with company policies and procedures.
  • Managed invoicing and payment processing operations.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Liaised with accounting team for seamless workflow.
  • Executed billing tasks and recorded information in company databases.
  • Investigated and resolved invoicing discrepancies to maintain good vendor relations.

Warehouse Assistant

Anderson Mechanical Services, Inc.
06.2020 - 02.2022
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.

Purchasing/Inventory/Fleet Manager

AllTech Services, Inc.
03.2018 - 11.2019
  • Purchased new products and oversaw inventory stocking and availability.
  • Wrote standard operating procedures for department.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Sourced vendors, built relationships, and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Implemented policies to reduce cost and eliminate waste.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Generated reports on purchasing activities to support management decisions.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.

Customer Service/Dispatch Manager

Alltech Services, Inc.
01.2013 - 03.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Education

High School Diploma -

Martinsburg Senior High School
Martinsburg, WV
06.1987

Skills

    Customer Service number one priority

  • Purchase Order Monitoring
  • Purchasing Management
  • Inventory Coordination
  • Product Replenishing
  • Distribution and Warehousing
  • Supplier Relations
  • Material Inventory Management
  • Superb Time Management
  • Operational Procedures
  • Inventory Control Processes
  • Employee Counseling
  • Constructive Feedback
  • Employee Performance Evaluations

Timeline

Dispatcher/Invoice Review

AllTech Services, Inc.
02.2022 - Current

Warehouse Assistant

Anderson Mechanical Services, Inc.
06.2020 - 02.2022

Purchasing/Inventory/Fleet Manager

AllTech Services, Inc.
03.2018 - 11.2019

Customer Service/Dispatch Manager

Alltech Services, Inc.
01.2013 - 03.2018

High School Diploma -

Martinsburg Senior High School

Similar Profiles

CREATE PROFILE
Penny Littleton