Penny Lynn
Loveland,CO
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Retired
Retired From Working
08.2025 - Current
Cashier
Buc-ee’s
Johnstown, CO
04.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Senior Member Service Representative
Ent Credit Union
Loveland, CO
02.2008 - 04.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Skills
- Strong empathy
- Customer service expertise
- Exceptional communication
- Training and mentoring
- Teamwork
- Calm and Professional Under Pressure
- Money handling abilities
- Multitask
- Volunteer
Timeline
Retired
Retired From Working
08.2025 - Current
Cashier
Buc-ee’s
04.2024 - 08.2025
Senior Member Service Representative
Ent Credit Union
02.2008 - 04.2024