20 Years
Penny-lynn Toufanian
Henderson,NV
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
Work History
Program Service Officer
Eleanor Slater Hospital
11.2018 - 09.2023
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- To act as program supervisor, managing the services of the program,while monitoring those services for program effectiveness and efficiency.
- To determine the effectiveness of policies, procedures, and methods and to initiate alterations as determined by professional review
- To act as the Administrative on call for all areas of the Eleanor Slater Hospital
- To assist with Overseeing all areas of the Environment of Care Department.
Hospital Administrative Compliance Officer
Eleanor Slater Hospital
11.2018 - 09.2023
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Present at all quarterly Environment of Care committee meetings for compliance, and or problems of areas of improvement.
- Assist with joint commission readiness, and to assist with all areas of my department for our hospital survey.
Certified Community Living Aide
State Of RI
12.2002 - 11.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Observed and monitored client activities.
- Provided grooming and mobility assistance to support daily living needs.
- Transported client to medical appointments and grocery shopping.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Take an active role in the clients behavioral medical clinics and in service plans
Education
High School Diploma -
Community Collage of Lincoln
Lincoln, RI06.1995
Skills
- Quality Assurance
- Interpersonal Skills
- Attention to Detail
- Empathy and Compassion
- Training and Development
- Problem Solving
- Performance Monitoring
- Reporting and Documentation
- Resource Allocation
- Telephone Etiquette
- Adaptability and Flexibility
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Computer Literacy
- Excellent Communication
- Project Management
- Organizational Skills
- Conflict Resolution
- Process Improvement
- Multitasking Abilities
- Decision Making
- Time Management
- Onsite Facility Tours
- Client Needs Assessments
- Client Meetings
- Written and Verbal Communication
- Interviewing Skills
- Client and Family Interviews
- Client Home Visits
- Collaboration and Teamwork
Reading
I am an avid reader, and love to learn all new aspects and areas of the fields in which I work.
Timeline
Program Service Officer
Eleanor Slater Hospital
11.2018 - 09.2023
Hospital Administrative Compliance Officer
Eleanor Slater Hospital
11.2018 - 09.2023
Certified Community Living Aide
State Of RI
12.2002 - 11.2018
High School Diploma -
Community Collage of Lincoln
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