Raven Graves
Brooklyn,New York
Summary
Results-driven Chief Programs Officer with 20 years of experience enhancing program performance and expanding service access. Expertise in managing complex, multi-site human services and housing programs, elevating compliance outcomes, and leveraging data for informed decision-making. Committed to building effective teams and delivering innovative solutions that improve the quality of life for underserved populations.
Overview
9
9
years of professional experience
Work History
Chief Program Officer
ENCORE COMMUNITY SERVICES
New York, USA
12.2025 - Current
- Led organizational strategy and program operations for 7 programs benefiting older adults.
- Oversaw $5.1 million budget and managed team of over 40 staff.
- Led program development for community services and support initiatives.
- Directed staff training and professional development to enhance team performance.
- Collaborated with stakeholders to identify community needs and resources.
Senior Director, Community Aging and Residential Services
ENCORE COMMUNITY SERVICES
New York, USA
12.2023 - 12.2025
- Advanced to senior leadership role to oversee strategic program expansion initiatives.
- Managed cross-functional teams and fostered strategic partnerships to enhance collaborative efforts.
- Built community partnerships to drive improved service delivery outcomes.
Asst./Director of Residential Services
ENCORE COMMUNITY SERVICES
New York, USA
12.2021 - 12.2023
- Oversaw management of operations, service delivery, contract compliance, and key performance indicators to achieve program objectives.
- Operationalized and maintained contract and licensing requirements to ensure regulatory adherence.
- Directed program implementation and evaluation to enhance service delivery and compliance.
Early Intervention Official Designee
DEPT. OF HEALTH/MENTAL HYGIENE
Brooklyn, USA
12.2017 - 01.2021
- Conducted IFSP meetings in alignment with Early Intervention regulations and municipal policies, chairing meetings, interpreting SDOH and DMH procedures, and applying them to enhance the IFSP process.
- Ensured completion of all documentation for evaluation and IFSP process by reviewing assessments for completeness and accuracy, contributing to compliance and service quality.
- Reviewing and ensuring the accurate completion of six-month updates and annual reviews, responding to requests for amendments to the IFSP, and ensuring the accuracy of relevant paperwork.
- Facilitated effective communication among providers, families, service coordinators, and colleagues through timely message responses, concern reporting, and technical assistance requests, supporting collaboration and service delivery.
Education
Doctorate - Human Services: Organizational Leadership
Capella University
Minneapolis, MN01-2028
Master of Arts - Disability Studies
CUNY School of Professional Studies
New York, NY06-2014
BA of Arts - Social And Behavioral Studies
Medgar Evers College
Brooklyn, NY06-2009
Skills
- Program Development
- Strategic Planning
- Project Management
- Risk Management
- Operations Management
- Budget management
- Policy analysis
- Partnership development
- Quality Assurance
- Database System Management
- Facilitative Leadership
- Quality assurance
Accomplishments
- I managed six Intermediate Care Facilities, three Individualized Residential Alternatives, and one Family Care Program, overseeing a total of ten managers and ten assistant managers.
- Improved state and city audit results for DOHMH, DHS, DFTA, and OPRE by 96%.
- Increased supportive services numbers result in improved client health, wellness, and independent living skills.
- 91% of our residents were connected to primary care physical versus an average of 87% among peer organizations.
- Successfully developed and exceeded agency-wide and departmental goals.
- Mentored and coached employees, resulting in a 67% increase in productivity.
- Initiated OMIG Retention process, resulting in a more organized and productive system for dead files.
- Developed Emergency Evacuation Plans, each unique to the facility's needs.
- Contracted with outside providers to provide free recreational, grooming, and therapeutic services to seniors.
Additional Relevant Experience
Earlier professional experience includes 15 years in the intellectual and developmental disabilities field, with organizations such as Herbert Birch, Service for the UnderServed, and Salvation Army, where I led and contributed to initiatives in program delivery, community engagement, and person-centered services.
Timeline
Chief Program Officer
ENCORE COMMUNITY SERVICES
12.2025 - Current
Senior Director, Community Aging and Residential Services
ENCORE COMMUNITY SERVICES
12.2023 - 12.2025
Asst./Director of Residential Services
ENCORE COMMUNITY SERVICES
12.2021 - 12.2023
Early Intervention Official Designee
DEPT. OF HEALTH/MENTAL HYGIENE
12.2017 - 01.2021
Doctorate - Human Services: Organizational Leadership
Capella University
Master of Arts - Disability Studies
CUNY School of Professional Studies
BA of Arts - Social And Behavioral Studies
Medgar Evers College