Christina McMillan
Waterbury
Summary
Strategic Executive Leader with over 8 years in Organizational Leadership. Expertise in cost control, program development, and service enhancement, driving revenue growth for agencies. Committed to delivering quality care and impactful programs for vulnerable populations, including individuals with mental illness, substance use disorders, veterans, and families.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Chief Program Officer
Chrysalis Center
12.2024 - Current
- Managed all areas of Chrysalis Center Social Services, covering scattered sites, Psych Rehabilitation, DMHAS, DOC, and HOPWA service.
- Led initiative to increase organizational revenue by 1 million through opening new programs and securing grants.
- Managed development initiatives, resulting in expanded financial support for programs.
- Maintained the financial stability of programs with a budget of 11 million dollars, ensuring adherence to variance limits.
- Supervised staff, enhancing collaboration and effectiveness within the team.
- Oversaw data management processes for the Coordinated Access Network.
- Collaborate with development for Annual Butterfly Bash, Golf Tournament to end Hunger, and Empty Bowls
- Undertake association responsibilities and contribute to quality improvement initiatives
Executive Director- Alpha Community Services Branch
Central Connecticut Coast YMCA
07.2022 - 12.2024
- Managed all functions of YMCA Alpha Community Services Branch, focusing on the largest family shelter in CT, PSH, youth development, and programming.
- Oversaw federal and state grant programs to ensure compliance and maximize funding opportunities
- Fiscal oversight and management of budgets to effectively meet or exceed targets
- Lead Annual Campaign fundraising efforts with creativity and determination - Home for the Holiday, silent auction
- Support, supervise, and build an exceptional staff and team
- Contribute to the development of the agency Strategic Plan
- Grew branch's housing development and programs, expanding service offerings to meet community needs
- Monitoring organization portfolio of PSH programs including asset management
Assistant Vice President Housing and Residential Services
CHD CENTER FOR HUMAN DEVELOPMENT
Hartford
05.2020 - 07.2022
- Managed operations and administrative functions of 9 residential programs for individuals with chronic and persistent mental health, substance use disorders, and medical complexities.
- Managed adult mental health programs, such as MRO group home, community integrations, housing for problem sexual behavior referrals, young adult group home, and supported housing program.
- Direct Supervision program leadership including Program Managers and Assistant Program Directors.
- Developed and executed agency policies and procedures to guide ongoing program operations for a large agency serving individuals with chronic and persistent mental illness and medical complexities in a group home environment.
- Instituted quality assurance across all service areas and maintained compliance with programmatic regulatory requirements while ensuring operational integrity of all programmatic efforts.
- Oversee the development of new program initiatives, including the preparation of proposals, development of budgets staffing patterns.
- Engaged in quarterly utilization meetings to analyze client cases, assess levels of care, and pinpoint challenges or barriers affecting safe service provision.
Program Director Supportive Housing for Families
The Connection Inc
01.2016 - 01.2020
- Directed operations for Bridgeport, New Haven, Waterbury, Danbury, and Torrington Supportive Housing for Families offices. Provided oversight for DOH vouchers and intensive case management supports to families involved with DCF.
- Work in collaboration with the Department of Children and Families to support families with DCF involvement to obtain/sustain stable housing, employment, and treatment services serving as barriers to reunifying with children or keeping the family system intact.
- Ensuring all offices operated in accordance of contractual obligations
- Oversaw operations to maintain full caseloads across all regions
- Working in collaboration with Housing Inspectors, landlords, to support families in obtaining stable housing
- Fiscal oversight of FSS programs totaling 14 million dollars funded by DMHAS and DCF to ensure all operational costs remained within variance and were allocated appropriately
- Directed the supervision and training of 7 full-time staff members, including program managers, assistant manager, housing specialist, and employment specialist.
- Coordinate meetings with community clinical, medical, providers for a collaborative approach to supporting families
- Engaged community members to raise awareness of available services
Program Director Women's Recovery Support Program and Milestone Permanent Supportive Housing
HomeWorks
- Managed a 24-hour women's recovery residential program for single women new in recovery from SUD.
- Oversee the day to day operations of a transitional program for women with co- occurring disorders
- Wrote proposals to City of Bridgeport and identified external philanthropic funding and community partners to secure financial support for program costs.
- Supervised a permanent supportive housing program for single families identified through the CAN, featuring 7 beds designated for veterans.
- Participate in CAN meetings for Permanent Supportive Housing Program
- Oversee intensive Case Management Support of individuals in PSH program to prevent eviction and maintain stable housing
- Managed fiscal operations of the program by creating budgets and monitoring spending.
Program Manager Park Street Residence
- Oversaw a 12-bed transitional living program for adults and seniors with chronic mental illness, medical complexities, and substance use disorders.
- Developed and managed program budget to ensure financial sustainability and resource allocation
- Oversight of program referral system from LMHA and establishment of client engagement process
- Monitored program operations to comply with contractual obligations.
- Development of program budget and managing budget
- Managed the program referral system from LMHA and established the client engagement process.
- Advocated for clients needing a transition from independent care to appropriate levels of care, such as rest homes, skilled nursing facilities, psychiatric hospitals, or independent housing.
- Supervised and trained program staff directly.
- Coordinate meetings with community clinical, medical, other treatment providers
Education
Connecticut Certification Board Counselor in Training -
Connecticut Certification Board
Meriden, CT 06.2023 - 01.2025
Master's in Art - Psychology
Ashford University
San Diego, CA 06.2017 - 01.2018
Bachelor's - History, Criminal Justice
Southern Connecticut State University
New Haven , CtSkills
- Program management
- Fundraising and development
- Grant writing
- Budget oversight
- Program evaluation
- Board governance
- Cross-functional leadership
- Board governance
Timeline
Chief Program Officer
Chrysalis Center
12.2024 - Current
Connecticut Certification Board Counselor in Training -
Connecticut Certification Board
06.2023 - 01.2025
Executive Director- Alpha Community Services Branch
Central Connecticut Coast YMCA
07.2022 - 12.2024
Assistant Vice President Housing and Residential Services
CHD CENTER FOR HUMAN DEVELOPMENT
05.2020 - 07.2022
Master's in Art - Psychology
Ashford University
06.2017 - 01.2018
Program Director Supportive Housing for Families
The Connection Inc
01.2016 - 01.2020
Program Director Women's Recovery Support Program and Milestone Permanent Supportive Housing
HomeWorks
Program Manager Park Street Residence
Bachelor's - History, Criminal Justice
Southern Connecticut State University