Penny Melton
Reagan’s Short Stop
Fingerville ,South Carolina
16
years of professional experience
Dynamic hospitality professional with extensive experience at Econolodge, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS operations and inventory management, consistently ensuring a welcoming environment and efficient front desk operations. Committed to maintaining high standards of cleanliness and safety.
Work History
Deli Clerk
1 Year 11 Months- Prepared deli meats, cheeses, and hot food items according to portion and presentation standards.
- Operated slicers, scales, and kitchen equipment while following sanitation and safety procedures.
- Assisted customers with product selection, special orders, and prompt counter service.
- Restocked deli cases, rotated inventory, and maintained fresh, organized displays.
Front Desk Receptionist
6 Years 2 Months- Managed guest check-in and check-out using property management system with accuracy and professionalism.
- Processed reservations, modifications, and cancellations while maintaining organized room availability records.
- Answered multi-line phones and resolved guest inquiries with prompt, courteous service.
- Coordinated with housekeeping to prioritize room readiness and support smooth daily turnover.
- Handled payment processing, cash balancing, and folio verification to maintain accurate front desk records.
- Resolved guest concerns efficiently, escalating complex issues when needed to protect satisfaction.
- Trained new front desk staff on procedures, system navigation, and service expectations.
- Maintained lobby presentation, key control, and front desk workflow to support efficient operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
Housekeeper Supervisor
6 Years 5 Months- Supervised housekeeping staff to maintain guest rooms, public areas, and linen closets to brand standards.
- Coordinated daily room assignments, prioritizing departures, stayovers, and special cleaning requests.
- Inspected guestrooms for cleanliness, supplies, and maintenance issues before guest arrival.
- Trained new housekeepers on cleaning procedures, safety practices, and quality expectations.
Education
Data Entry - Computer Applications Development
High School Diploma
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Safe food handling practices
Cleaning and sanitizing
Food preparation
Equipment safety
Food preparations
Sanitation practices
Hospitality service expertise
Order taking accuracy
Menu memorization
Flexible schedule
Work area maintenance
Pricing and shelf labeling
Proper food handling
Cash handling proficiency
POS system operation
Product stocking and rotation
Cash handling
Inventory rotation
Register operations
Product rotation
Product knowledge
Data entry
Equipment operation
Product displays and showcases
Performance improvement
Inventory checks
Inventory control
Cash register operation
Product recommendations
Order discrepancy reporting
Accurate money handling
Interactive communication skills
Inventory counts
Cooking
Ordering procedures
Sales expertise
Quality inspections
Beverage preparation
Point of sale operation
Product presentation
Product merchandising
Sales proficiency
Inventory oversight
Point of sale proficiency
ServSafe certification
Product sampling
Personal shopping
Food safety standards
Weights and measurements
Menu planning assistance
Payroll processing
Equipment monitoring
Allergen awareness
Organizational growth
Loading and unloading
Verbal and written communication
Table setting
Hospitality and accommodation
Sanitation and safety standards
Effective customer communication
Point of sale systems
Teamwork and collaboration
Team player
Phone orders
Cleaning and organization
Problem-solving
Timeline
Deli Clerk
Reagan’s Short Stop
03.2014 - 02.2016Read More
Front Desk Receptionist
Econolodge
08.2007 - 10.2013Read More
Housekeeper Supervisor
Ramada Inn
02.2000 - 07.2006Read More
Woodbury College
Data Entry from Computer Applications Development
Read More
Brattleboro Union High
High School Diploma
Read More