Penny Mills
1012 Piedmont Street. Reidsville,N.C
Summary
Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable and ensure standards meet expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Manager
Cintas -Cleanroom
Graham, NC
05.2023 - Current
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
Quality Manager
Albaad US
Reidsville, NC
09.2014 - 03.2023
- Responsible for the quality of products and processes within the site
- Management of QA department
- Leads and manage all quality related programs, resources and activities on site
- Drives improvement in the quality system
- Ensure conformance with all applicable cGMP regulations
- Authority to release or reject products upon review of all aspects relating to receiving, manufacturing, packaging and control of the final product
- Responsible for timely managing and effective closure of Deviations and CAPA's
- Complaints handling receive and investigation and response to customers
- Approval of Change Controls
- Annual product review
- Management review board
- Host external audits
- Approval of validation protocols & validation reports
- Responsible for the management of the pest control program.
Quality Coordinator
- Assist Quality Manager in establishing, implementing and maintaining the Quality Management System
- Maintain the Document Control program
- Work closely with manufacturing operations to identify and resolve production and quality deficiencies
- Responsible for continual improvement activities to enhance the quality management system
- Participate in the efficient implementation of quality standards, programs and processes to improve operational efficiencies and reduce/eliminate production waste
- Assist in the development, review, and approval of processes and equipment validation/qualification activities
- Analyze deviations, develop, implement and follow up on CPA's and assist in OOS and customer complaint investigations
- Assist Purchasing in ensuring timely resolution of supplier nonconformities (NCR Program)
- Active participant in the Internal Audit Program
- Assist in maintaining External Audit Program (FDA, ISO, FSC, and 3rd party) and assist with regulatory registrations (FDA, EPA)
- Investigate and collect data in response to observations noted during internal and external audits to develop and complete CAPA plans.
Quality Assurance Lead
- Ensuring that the QMS system is being adhered to
- Working with Supervisors and Managers to ensure customer product meets specifications
- Inspection of Raw and Finished goods
- Document control
- NCR and deviations
- Entering data into electronic system SAP
- Collecting and entering in raw data concerning KPI for Management
- Laboratory work
Inventory Clerk
ConvaTec
Greensboro, NC
02.2013 - 02.2014
- Ordering material from the warehouse daily depending on material and capacity requirements
- Perform physical moves of material from the warehouse to work centers
- Ensure that work centers are supplied with the correct material and amount needed for production
- Prep material for clean room when required
- Fill out reject forms when required
- Monitor SAP for location correcting negative system transactions
- Verify and charge production order for each work center
- Oversees reconciliation material process daily
- Performs material cycle counts
- Train new employees.
Education
Cosmetology -
Rockingham Community College
01.2001
Skills
- ISO 9001:2015
- CGMP
- Proficient in SAP
- Microsoft
- Microsoft Teams
- Document control
- SOP
- NCR and Deviations control
- External and Internal Audits
- CAPAs
- Proficient in using PH testing equipment
- Validations
- Environmental monitoring
- Team Player
- Training employees
- Proficient KPI
- Inventory management
- Forklift operator
- Inventory reconciliation
- Payroll
- Onboarding new employees
- Responsible for timekeeping and vacations requests for QA department
- Certified Quality Auditor
Certification
- Six Sigma Yellow Belt
- Internal Auditor
- Driving License
- IEST Training for Cleanroom
- Meticulous Hiring
Languages
English
Professional
Timeline
Quality Manager
Cintas -Cleanroom
05.2023 - Current
Quality Manager
Albaad US
09.2014 - 03.2023
Inventory Clerk
ConvaTec
02.2013 - 02.2014
Quality Coordinator
Quality Assurance Lead
Cosmetology -
Rockingham Community College
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