Penny Napoli
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
UAT Manager
JPMorganChase
06.2023 - Current
- Lead 11 UAT Testers in multiple locations supporting multiple projects, monthly releases with QA and UAT testing including manual and automated tests
- Coordinated development of automated regression and new functionality tests
Quality Assurance Analyst
JPMorganChase
10.2018 - 05.2023
- QA testing supporting multiple small to large projects cross Lines of Businesses supporting internal Loan and Underwriting software
- Ensuring all requirements have been through Functional, Regression, and End to End Tests
Test Manager
JPMorganChase
07.2012 - 09.2018
- Test Manager for multiple medium to large projects
- Coordinated multiple testing teams ensuring all requirements have been tested through functional and end to end testing
Technology Project Manager
JPMorganChase
04.2004 - 06.2012
- Managed multiple medium to large projects
- Coordinated testing, including Automation
- Gathered requirements to develop automated test scripts
Quality Assurance Manager
Quest Communications
02.1998 - 05.2003
- Managed QA test team testing small to medium projects
- Develop test scenarios based on Customer's requirements with Use Cases
Education
Bachelor of Arts - Business
Franklin University
Columbus, OhioAssociate of Science - Computer Science
Columbus Business University
Columbus, OhioSkills
- Test Management
- Proficient in User Acceptance Testing
- Software Quality Assurance
- Project Management
- Database Querying
- JIRA
- Agile Methodologies
- Experienced with IntelliJ IDE
- SharePoint Proficiency
- Proficient in Microsoft Office
- Team Leadership
Timeline
UAT Manager
JPMorganChase
06.2023 - Current
Quality Assurance Analyst
JPMorganChase
10.2018 - 05.2023
Test Manager
JPMorganChase
07.2012 - 09.2018
Technology Project Manager
JPMorganChase
04.2004 - 06.2012
Quality Assurance Manager
Quest Communications
02.1998 - 05.2003
Associate of Science - Computer Science
Columbus Business University
Bachelor of Arts - Business
Franklin University