Penny Pepper
Kansas City,MO
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Dedicated to creating interesting and unique ways to interact with new communities. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Urban Prairie Coffee
07.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Served over 85 customers a day.
- Controlled line and crowd with quick, efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Associate
Saratoga Olive Oil
09.2021 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained clean sales floor and straightened and faced merchandise.
Lead Barista
Market at Meadowbrook
02.2020 - 07.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Arts - Communication Focused Design, Studio Art
University of Vermont
Burlington, VT08.2023
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
Overland Park, KS07.2021
Skills
- Effective Communication
- Concept Development
- Adobe Creative Suite
- Complex Problem-Solving
Accomplishments
- Second Place in the
Shawnee Mission Research
and Development Forum. (2019) - Created a large Mural Piece in the Tippins Food Plant, commissioned by the Plant Manager. (2020)
Additional Information
- AWARDS , 20,000 Dollar Scholarship yearly to UVM for academic honors Art Scholarship for Johnson County Community College chosen by professors due to work shown throughout classes. Honor Roll - Shawnee Mission North HS Johnson County Community College University of Vermont Second Place in the Shawnee Mission Research and Development Forum, awarded for a chalk pastel art piece
Timeline
Barista
Urban Prairie Coffee
07.2023 - Current
Retail Associate
Saratoga Olive Oil
09.2021 - 03.2023
Lead Barista
Market at Meadowbrook
02.2020 - 07.2021
Bachelor of Arts - Communication Focused Design, Studio Art
University of Vermont
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
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