Penny Peterson
Riverside,CA
Summary
Innovative Project/Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Performance-driven Vice President with 35 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
36
36
years of professional experience
Work History
Project Team Manager, Loan & Lease VP
U.S. Bank
01.2001 - 01.2021
- Improved project efficiency by streamlining communication channels and implementing collaborative tools.
- Managed cross-functional teams for successful project delivery within budget and time constraints.
- Established a high-performing team environment by fostering collaboration, trust, and clear communication.
- Developed comprehensive project plans to track progress and ensure timely completion of milestones.
Project Manager, Credit Card Officer
U.S. Bank
01.1996 - 01.2021
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Relationship Manager, Federal Banking VP
U.S. Bank
01.2021 - 12.2024
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Operations Manager, Credit Card Disputes
U.S. Bank
01.1995 - 01.1996
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager, Credit Card Maintenance
U.S.Bank
Saint Paul, MN
12.1988 - 12.1995
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
High School Diploma -
Richfield Senior High School
Richfield, MN06.1988
No Degree - Business Communications
Hennepin Technical College
Minneapolis, MN06.1988
Skills
- Solution Management
- Sales Reporting
- Financial Planning Processes
- Requirements Determination
- Banking
- New Business Development
- Relationship Building and Management
- Customer Portfolio Management
- Risk Mitigation
- Strategic Planning
- Analytical Problem Solving
- Attention to Detail
- Deadline Management
Timeline
Relationship Manager, Federal Banking VP
U.S. Bank
01.2021 - 12.2024
Project Team Manager, Loan & Lease VP
U.S. Bank
01.2001 - 01.2021
Project Manager, Credit Card Officer
U.S. Bank
01.1996 - 01.2021
Operations Manager, Credit Card Disputes
U.S. Bank
01.1995 - 01.1996
Operations Manager, Credit Card Maintenance
U.S.Bank
12.1988 - 12.1995
High School Diploma -
Richfield Senior High School
No Degree - Business Communications
Hennepin Technical College
Stellar Performance Awards
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Stellar Performance Awards
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