Penny Rasler
Tekonsha
Summary
Accomplished Personal Banker with a proven track record at Century Bank and Trust, adept in deposit and withdrawal management and excelling in customer relationship development. Demonstrated ability to enhance client trust and streamline financial transactions, leading to significant increases in customer satisfaction and loyalty. Expert in money handling and renowned for professionalism and courtesy.
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Bank Teller
Campbell and Fetter Bank
09.2024 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Audited fellow teller currency to contribute to dual-control procedures.
Customer Service Representative
Gt Independence
03.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Personal Banker
Century Bank and Trust
07.2004 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed deposits, withdrawals and ACH transfers accurately.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Trained new personal bankers, elevating team performance and service quality.
Education
High School Diploma -
Coldwater High School
Coldwater, MI05-1990
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Account updating
- Transaction processing accuracy
Timeline
Bank Teller
Campbell and Fetter Bank
09.2024 - Current
Customer Service Representative
Gt Independence
03.2022 - 07.2024
Personal Banker
Century Bank and Trust
07.2004 - 03.2022
High School Diploma -
Coldwater High School
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