Penny Rockett
Fernandina Beach,FL
Summary
Dynamic and results-oriented professional with a diverse background as a Household Engineer, Food Service Worker, and Master Cosmetologist. Excelled in roles requiring cost analysis and project management, significantly enhancing service quality and efficiency. Recognized by the Nassau County Board of Education for exceptional customer service and innovative problem-solving. Skilled in fostering team collaboration and achieving high client satisfaction.
Flexible hard worker ready to learn and contribute to team success.
Innovative person known for high productivity and efficient task completion. Specialize in project management, process improvement, and technical troubleshooting. Possess strong problem-solving, critical thinking, and teamwork skills, enabling successful collaboration and innovative solutions. Excel in fast-paced environments requiring attention to detail and adherence to deadlines.
Overview
33
33
years of professional experience
Work History
Food Service Worker
Nassau county board of education
Fernandina Beach, FL
03.2017 - 07.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided individualized instruction to students with visual impairments, ensuring that their educational needs were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Operated equipment and machinery according to safety guidelines.
- Developed and implemented programs to improve student retention, engagement, and success.
- Conducted outreach efforts to welcome new students during orientation sessions.
- Enforced behavior management interventions to improve learning environment and increase academic success.
- Supported students' academic, health, social and financial needs by connecting students to resources on and off campus.
- Implemented and coordinated school spirit week, graduation, fall orientation and anti-bullying week.
- Collaborated with teachers to understand and improve classroom conditions.
Household Engineer
Self Employed
Fernandina Beach, FL
01.2002 - 03.2017
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Conducted regular maintenance on all appliances, vehicles, and other equipment in the house.
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified customer needs and developed solutions based on user feedback.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Master Cosmetologist
Self Employed
Atlanta , GA
01.1992 - 11.2010
- Provided excellent customer service to ensure client satisfaction.
- Responded quickly and accurately to inquiries from clients.
- Identified and addressed any issues or complaints from clients in a timely manner.
- Conducted follow-up calls with clients to ensure their needs were met.
- Maintained records of client interactions and transactions.
- Researched information related to the services provided by the company.
- Developed positive relationships with customers through effective communication techniques.
- Monitored trends in customer feedback and reported findings to management team.
- Analyzed customer complaints, requests, and comments to identify opportunities for improvement.
- Ensured that all customer inquiries were handled promptly and efficiently.
- Assisted in training new staff members on policies related to client satisfaction.
- Consulted with managers regarding changes needed based on customer feedback.
- Adhered strictly to company policies regarding confidentiality of client information.
- Attended conferences and seminars focused on improving client relations practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Associate Degree in Cosmetology - Cosmetology
North Georgia Technical College
Clarkesville, GA09-1991
Skills
- Cost Analysis
- Quality Control
- Project Planning
- Process Improvement
- Project Management
- Material Selection
- Quality Assurance Controls
Timeline
Food Service Worker
Nassau county board of education
03.2017 - 07.2024
Household Engineer
Self Employed
01.2002 - 03.2017
Master Cosmetologist
Self Employed
01.1992 - 11.2010
Associate Degree in Cosmetology - Cosmetology
North Georgia Technical College