Penny Schlosser
Tamarac,FL
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Nations Benefits Via RemX
12.2023 - 06.2024
- Resolve customer issues, answer benefit questions and educate members about their specific plan.
- Develop rapport with members through active listening skills.
- Becoming expert in E2E enrollment process.
- Maintain customer records in database.
Data Analyst/Support
UKG/Kronos
08.2021 - 03.2022
- Utilized Salesforce to capture and analyze vital data, identifying multiple opportunities for efficiency improvement within the department, resulting in an immediate reduction of team workload by 30%.
- Research discrepancies with multiple state revenue agencies.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Produced monthly reports using advanced Excel spreadsheet functions.
Data Analyst/Support
National Assemblers, Inc.
02.2013 - 08.2021
- Product expert providing comprehensive knowledge and guidance for project development and implementation (ie. HCM).
- Created and analyzed daily, weekly and monthly reports using advanced Excel spreadsheet functions.
- Initiated multiple process improvement and data integration strategies leading to enhances efficiency and productivity.
- Revised and documented best practices for business processes; created meeting and training materials; and conducted training.
Owner/Operator/Manager
John Bull English Pub
12.2006 - 01.2013
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Developed full marketing plan to boost branding reputation and presence.
- Responsible for all financials, contractual agreements and reporting.
- Planned, promoted and executed events including on and off-site catering, concerts, and fundraisers.
- Ensured strict coherence to federal and local licensing regulations including ATF, FL Food Safety and Sanitation, IRS, Florida Department of Revenue, DBPR and music licensing.
Education
Bachelor's Degree - Business Administration/Hospitality Management
Washington State University
Pullman, WASkills
- Excellent Customer Service and Relation Skills
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- MS Office (Advanced Excel)
- Excellent Oral and Written Communication Skills, Detail Oriented, Superior Proofreading Skills
- Root Cause Analysis
- Process Optimization
- Financial Reporting and Analysis
- Microsoft Certified in Database Fundamentals
- SQL
- Hospice Volunteer
Timeline
Customer Service Representative
Nations Benefits Via RemX
12.2023 - 06.2024
Data Analyst/Support
UKG/Kronos
08.2021 - 03.2022
Data Analyst/Support
National Assemblers, Inc.
02.2013 - 08.2021
Owner/Operator/Manager
John Bull English Pub
12.2006 - 01.2013
Bachelor's Degree - Business Administration/Hospitality Management
Washington State University
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