Microsoft Office Suite
Vieva Battiste
Gautier,MS
Summary
Highly motivated, responsible team player with 8+ years of experience providing excellent customer service and ongoing support to multiple business lines for a very large chemical company. Well-organized with in-depth knowledge of business, sales, and customer service. Proven track record of developing and maintaining strong working relationships with Customers, vendors, and co-workers alike. References and previous work experience available upon request.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Evonik Oil and Additives USA, Inc
03.2023 - Current
- Manage complete order-to-cash processes for 71 accounts and all their locations
- Order entry into a complex SAP system, ensuring that customers with unique demands are honored and fulfilled
- Developed and maintained strong relationships with customer contacts, ensuring open line of communication
- Proactively communicating with the POC on delivery status of all upcoming orders
- Manage delinquent payments and settling invoices by cooperating with customers in a positive and effective manner
- Build strong working relationships within my team as well as cross departmental colleagues
Administrative Assistant
Evonik Corporation
Theodore, USA
03.2017 - 03.2023
- Provide support for 3 different departments
- Mobile Peroxide Plant, Active Oxygen Supply Chain including its 26 terminals, and the site Central Safety Team
- Worked in multiple transactions within the SAP software system
- Performing such tasks as data entry, creating purchase requisitions, inventory control, goods movement, and pulling data out of the W11 Bex Analyzer to create monthly KPIs for the Supply Chain Team
- Verifier and Approver for all sections of the Ester Management System
- Document control for all procedures and JSAs published in Open Text
- Conduct both 5-why and Root Cause Analysis for incident investigations
- Created ERCSIs for AO Supply Chain Storeroom inventory
Education
Bachelor’s - supply chain management
05.2023
Associate of Arts -
Mississippi Gulf Coast Community College
05.2020
Certificate - DOT HAZMAT, IATA, IMDG
Skills
- Excellent Communication Skills (Oral/Written)
- Outstanding Customer relation and management skills
- Resourcefulness
- Exemplary problem-solving skills
- Microsoft Office Suite
- SAP
- Data Analyst
- Extensive Excel Experience
- Marketing Analytics
- Financial Mathematics
- Statistics
- Strong Negotiation Skills Performed in a Professional manner and served in a confident yet non-confrontational tone
- Knowledgeable in Human Resources Laws, and Ethics
- Organized
- Self-starter
- Experienced Remote Worker
- Outstanding Time Management Skills
- Superior Follow Up skills
- Stellar Conflict Management Skills
Certification
- DOT HAZMAT
- IATA
- IMDG
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 26 staff members.
- Collaborated with team of 15 in the development of Policy and Procedures for Mobile Production Tasks and Inspections.
- Documented and resolved Near Misses and Safety Incidents which led to reaching our continuous improvement goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- PHi Theta Kappa
- Central Safety Team
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchWork-life balanceQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
SAP
Tableau
Power BI
Google Docs
Sequel
Python
Languages
English
Native language
Spanish
Elementary (A2)
A2
Interests
Fishing
Recreational Boating
Camping
Music
Researching New and Innovative Ideas That Drive Success
Timeline
Customer Service Representative
Evonik Oil and Additives USA, Inc
03.2023 - Current
Administrative Assistant
Evonik Corporation
03.2017 - 03.2023
Bachelor’s - supply chain management
Associate of Arts -
Mississippi Gulf Coast Community College
Certificate - DOT HAZMAT, IATA, IMDG
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