Penny Taylor
Franklin,OH
Summary
Dynamic professional with a proven track record at Kohls EFC, excelling in customer service and issue resolution. Developed impactful training materials that enhanced onboarding efficiency and significantly improved customer satisfaction. Skilled in time management and cross-functional teamwork, adept at prioritizing multiple tasks to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
EFC Associaste
Kohls EFC
06.2002 - 09.2025
- Developed training materials for new associates, enhancing onboarding efficiency and knowledge retention.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Education
Associate of Applied Science -
Miami University
Oxford, OH06-1990
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Decision-making
- Oral communication
- Work Planning and Prioritization
- Issue resolution
- Data entry
- Customer service orientation
- Order fulfillment
- Inventory management
- Cross-functional teamwork
- Multiple priorities management
Timeline
EFC Associaste
Kohls EFC
06.2002 - 09.2025
Associate of Applied Science -
Miami University
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