Penny Thompson
Fairmont,Minnesota
Summary
Experienced Program Supervisor with a strong background in staff supervision, program coordination, and conflict resolution. Known for coaching teams, maintaining safety, and keeping daily operations organized.
Overview
21
21
years of professional experience
Work History
Program Supervisor
Sevita Health
Fairmont, Minnesota
12.2011 - Current
- Scheduled staffing coverage and coordinated daily program operations.
- Monitored service plans and completed required documentation.
- Trained staff on person-centered support and safety procedures.
- Communicated with families, guardians, and care teams.
- Supported medication practices and shift handoffs.
- Guided staff through behavior support and crisis response.
- Conducted annual performance reviews of staff members.
- Resolved conflicts between staff members in a professional manner.
- Coordinated logistics for activities and events.
- Monitored budget expenditures in order to maintain fiscal responsibility.
- Monitored health of clients, communicated with medical professionals, implemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Maintained accurate records of program activities and results.
Head Housekeeping Supervisor
Parkway Plaza
Casper, Wyoming
03.2006 - 08.2011
- Supervised housekeeping staff across Parkway Plaza guest rooms and public areas.
- Inspected rooms for cleanliness, supplies, and readiness before guest arrival.
- Assigned daily cleaning tasks and adjusted schedules for Parkway Plaza operations.
- Trained housekeepers on cleaning standards, safety rules, and guest service.
- Monitored linen, amenities, and cleaning supply inventory for housekeeping needs.
- Coordinated with front desk and maintenance on room status updates.
- Resolved housekeeping issues and supported staff during busy service periods.
- Enforced sanitation procedures across Parkway Plaza guest spaces and back areas.
- Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Participated in recruitment process by interviewing potential candidates for open positions within the housekeeping team.
- Managed and supervised a team of housekeeping staff to ensure quality standards were met.
- Implemented safety protocols to reduce risks associated with chemicals used during cleaning processes.
- Resolved conflicts between staff members in an effective manner while maintaining good working relationships with all employees.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Conducted regular performance reviews for housekeeping staff and provided feedback on their performance.
- Attended meetings with upper management regularly to discuss strategies for improving departmental efficiency.
- Developed budget plans for departmental expenses including labor costs, materials.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
Education
High School Diploma -
Natrona County Highschool
Casper, WY05-1994
Skills
- Person centered planning
- Medication management
- Incident documentation
- Staff supervision
- Budget monitoring
- Program coordination
- Performance reviews
- Team leadership
- Problem solving
- Conflict resolution
- Attention to detail
- Staff training
- Staff evaluation
- Program management
- Generating schedules
- Process improvements
- Onsite tours
- Problem-solving
- Multitasking
- Shift scheduling
References
References available upon request.
Timeline
Program Supervisor
Sevita Health
12.2011 - Current
Head Housekeeping Supervisor
Parkway Plaza
03.2006 - 08.2011
High School Diploma -
Natrona County Highschool