Penny Whitworth
Pulaski,Tennessee
Summary
Organized office professional with top-notch administrative skills and solid background in [Type] industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Industrious Office Clerk with expertise in handling [Type] office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities.
Overview
22
22
years of professional experience
Work History
Deputy Clerk
Giles County Clerks Office
Pulaski, TN
07.2019 - Current
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Attended relevant board and committee meetings and work sessions and prepared minutes of assemblies to maintain transparency of office.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Recognized [Type] issues prior to escalation and applied [Technique] for effective resolution.
Lending Assistant/Teller
CB&S Bank
Pulaski, TN
12.2011 - 07.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Accounts Payable / Accounts Recevable/Payroll Administrator
Doss Brothers Inc.
Lawrenceburg, TN
11.2007 - 12.2011
- Reconciled invoices and purchase orders and updated databases accordingly.
- Established new process for [Task] resulting in [Result].
- Entered purchase orders, invoices and payments into company accounting system.
- Liaised with vendors to communicate payment status.
- Executed payments to vendor accounts and completed payroll processing.
- Communicated with other departments to verify purchases.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed accurate and timely processing of over [Number] invoices per month.
- Input all relevant transactions and supervised properly within accounting system.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Coordinated accounts payable functions and improved workflow for [Number] staff members.
Administrative
Royster Clark Inc.
Ethridge, TN
07.2000 - 11.2007
- Maintained vendor contract and licensing expiration data.
- Assisted new employees with new-hire paperwork and reviewed for completeness.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
- Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Monitored office supplies to order and replenish stock when necessary.
- Opened, sorted and distributed incoming messages and correspondence to [Number]-person team.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
- Monitored front areas so that questions could be promptly addressed.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
Education
High School Diploma -
Richland High School
Lynnville Tn05.1987
Skills
- Critical Thinking
- Records Management Software
- Accounts Payable and Accounts Receivable
- Spreadsheet Development
- Materials Organization
- Professional Correspondence
- Customer Satisfaction
- Mail Processing
- Outgoing Mail Preparation
- Outbound Calls
Timeline
Deputy Clerk
Giles County Clerks Office
07.2019 - Current
Lending Assistant/Teller
CB&S Bank
12.2011 - 07.2019
Accounts Payable / Accounts Recevable/Payroll Administrator
Doss Brothers Inc.
11.2007 - 12.2011
Administrative
Royster Clark Inc.
07.2000 - 11.2007
High School Diploma -
Richland High School
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