Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Perez

PORTAGE,IN

Summary

Skilled Dealer with natural talents in collecting losing bets, paying winning bets and collecting commission based on various games. Adept at resolving guest complaints, verbalizing game instructions to players and performing accurate chip and cash transactions. Detail-oriented, friendly and committed to creating an atmosphere of hospitality. Energetic Casino Dealer offering Number-year background operating and supervising Type table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Dealer

Four Winds Casino Resort
05.2021 - Current
  • Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
  • Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
  • Conducted regular audits of gaming equipment to guarantee proper functionality and compliance with regulations.

Floor Supervisor

Blue Chip Casino
05.2006 - 05.2021
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.

Slot Supervisor

Majestic Star Casino
04.2001 - 04.2006
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Increased efficiency in slot machine operations through routine maintenance and timely repairs.
  • Enhanced team performance by providing ongoing training and coaching to staff members.
  • Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.

Slot Supervisor

Horseshoe Casino
06.1996 - 04.2006

Education

Associate Of Science - Hotel And Motel Management

Purdue University - North Central
Hammond, IN
06.1995

Skills

  • Knowledge of Handling Payouts
  • Knowledge of Game Rules
  • Strong Hand-Eye Coordination
  • Quick Thinking

Timeline

Dealer

Four Winds Casino Resort
05.2021 - Current

Floor Supervisor

Blue Chip Casino
05.2006 - 05.2021

Slot Supervisor

Majestic Star Casino
04.2001 - 04.2006

Slot Supervisor

Horseshoe Casino
06.1996 - 04.2006

Associate Of Science - Hotel And Motel Management

Purdue University - North Central