Percilla Harper
Colorado Springs,CO
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Discover Goodwill Your Life
Colorado Springs, CO
09.2023 - 01.2024
- Light housekeeping
- Appointment & medication reminders
- Assist with walking
- Standby for bathing & bathroom usage
- Go through mail with them
- Complete errands & shopping
- Assist with paying bills
- Prep food / cook food
- Monitor all physical, mental, emotional behavior
- Build relationship making clients feel comfortable and taken care of
Online Grocery Pickup Associate
Walmart
Colorado Springs, CO
10.2023 - 11.2023
- Fulfill customer orders by reviewing orders;
- Locating, preparing, and packaging merchandise
- Ensuring the accuracy of orders prior to pick up
- Making appropriate product substitutions,and consulting with the customer as needed to ensure satisfaction;
- Following up on out-of-stock merchandise
Remote Petsmart customer care specialist
Elwood Staffing
Colorado Springs, CO
10.2022 - 01.2023
- Took inbound calls
- Completed cases on each call
- Place orders & answered questions
- Assisted with all account issues
- Completed a wide variety of research using Salesforce and SharePoint
- Multitasked using two different screens and 7 different software
Housekeeper
Springs Village Care Center
Colorado Springs, CO
01.2022 - 07.2022
- Clean residents rooms
- Emptied trashed
- Restock room supplies
- Help residents, with minor request
- Complete room moves as needed
- In charge of cleaning bedrooms and restrooms
- Disinfected (area or item|rooms|bathrooms|counters|equipment)
- Clean windows
- Help train new hires
- Provide friendly service to residents and employers
Ordering Specialist
SYNQ3 Restaurant Solutions
Colorado Springs, CO
03.2019 - 10.2020
- Took inbound calls from 3 different restaurant all over the country
- Warm transferred calls to store for errors, order updates, Allergies,and order cancellation
- Required to upsell on each call, and offer royalty rewards
- Followed different call procedure's for each restaurant
- Consistently helped customers in a kind and professional way.
Janitor + sales cashier associate
Discover Goodwill
Fountain, CO
09.2018 - 02.2019
- Clean bathrooms
- Spot sweep carpet
- Spot mop
- Take out all trash
- Assist customers as needed
- Help other employees
- Restock merchandise
- Order products on an as needed basis
- Hired on to work with store as a sales cashier Associate
Customer Care Specialist I
Synovus Bank
Roswell, GA
02.2018 - 08.2018
- Assisted customers with accounts
- Promoted bank products
- Warm transferred calls
- Explained company policies of different resources
- Gave credits
- Ordered products for bankers
Employment Specialist
Randstad Sourceright
Alpharetta, GA
10.2017 - 02.2018
- Completed phone interviews
- Performed Power Points
- Organized and edited spreadsheets
- Worked using Taleo and Montage
- Set up phone interviews for future candidates
- Reviewed applicant information
Package Handler
FedEx
Colorado Springs, CO
- Distribute packages to the right roller number, quickly and efficiently
- Utilize walkie talkies, to communicate Jams / updates on towers
- Sort packages, while putting packages on correct belt, and correct tower.
Education
High school diploma -
Sierra High School
December.2011
Colorado State University Global
Pikes Peak Community College
Skills
- Hospitality
- Cooking
- Customer service
- Upselling
- Cash register
- Medical records
- Documentation review
- Leadership
- Childcare
- Cash handling
- Power tools
- Basic math
- Construction
- Commercial construction
- Caregiving
- Care plans
- Front desk
- Heavy equipment operation
- Communication skills
- Customer support
- Sales
- Salesforce
- SharePoint
- PeopleSoft
- Interviewing
- Serving
- Talent acquisition
- Taleo
- Research
- Technical support
- Analysis skills
- Certifications and Licenses
- Construction apprenticeship
Certification
February 2023 to Present
CPR Certification
Driver's License
Certified Medication Aide
Certified Medication Technician
Additional Information
- Authorized to work in the US for any employer
Timeline
Online Grocery Pickup Associate
Walmart
10.2023 - 11.2023
Caregiver
Discover Goodwill Your Life
09.2023 - 01.2024
Remote Petsmart customer care specialist
Elwood Staffing
10.2022 - 01.2023
Housekeeper
Springs Village Care Center
01.2022 - 07.2022
Ordering Specialist
SYNQ3 Restaurant Solutions
03.2019 - 10.2020
Janitor + sales cashier associate
Discover Goodwill
09.2018 - 02.2019
Customer Care Specialist I
Synovus Bank
02.2018 - 08.2018
Employment Specialist
Randstad Sourceright
10.2017 - 02.2018
Package Handler
FedEx
High school diploma -
Sierra High School
Colorado State University Global
Pikes Peak Community College