Tatyana Murphy
Charlotte,NC
Summary
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
TerraBella Senior Living
Monroe, NC
05.2024 - Current
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Administered medications and managed health care plans for multiple residents.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Trained and mentored new caregivers on best practices and compliance standards.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Retention Agent
Spectrum
Charlotte, NC
01.2023 - 12.2025
- Developed customer retention strategies to enhance satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with cross-functional teams to streamline communication processes.
- Implemented training programs for new agents to ensure consistent service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
FastMed Urgent Care
Charlotte, NC
05.2022 - 2024
- Managed patient check-in and scheduling to optimize clinic flow.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved data privacy compliance with meticulous management of sensitive information.
Housekeeping
Novant Health
Charlotte, NC
09.2021 - 07.2023
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
- Collaborated with housekeeping team to streamline processes and improve efficiency.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Supervised housekeeping staff performance, offering feedback and guidance for continuous improvement.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Managed daily operations, including reservations, housekeeping, and maintenance, for seamless guest experiences.
- Assisted in hiring and training new housekeeping staff, improving overall team performance.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
Team Leader
Jack in the Box
Charlotte, NC
06.2020 - 05.2022
- Led team in daily operations, ensuring efficient workflow and high-quality service.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, implementing controls to minimize waste and enhance stock management.
- Developed schedules to optimize staffing based on peak hours and business needs.
- Conducted performance evaluations, providing feedback to improve team effectiveness and morale.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective conflict resolution strategies.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC06.2019
Skills
- Microsoft Word
- Customer service
- Cash handling
- Phone etiquette
- Team Management
- Team management
- Supervising Experience
- Serving
- Management
- Mentoring
- Cash Handling
- Cleaning Experience
- Hospitality
- Hotel experience
- Leadership
- Guest service
- Store Management Experience
- Organizational skills
- Front desk
- Shift Management
- Communication skills
- Vital sign monitoring
- Staff training
- Client communication
- Inventory management
- Cross-functional collaboration
- Medical record-keeping
- Case management
- Medical office administration
- Multitasking and organization
Certification
- Life Insurance License
- September 2023 to Present
Timeline
Caregiver
TerraBella Senior Living
05.2024 - Current
Customer Retention Agent
Spectrum
01.2023 - 12.2025
Receptionist
FastMed Urgent Care
05.2022 - 2024
Housekeeping
Novant Health
09.2021 - 07.2023
Team Leader
Jack in the Box
06.2020 - 05.2022
High School Diploma -
Central Piedmont Community College