ANDREA POWELL
Office Assistant
East Prairie,MO
Summary
Detail-oriented and dedicated Administrative Assistant with a proven history of delivering exceptional customer service in dynamic, fast-paced environments. Strong decision-making abilities and a meticulous approach to managing multiple concurrent tasks efficiently. Self-motivated professional thriving in both independent and collaborative settings, consistently contributing to team success while maintaining high standards of organization and productivity. Committed to enhancing operational efficiency and supporting organizational goals through proactive problem-solving and effective communication.
Overview
18
18
years of professional experience
Work History
Caregiver
Quality Care Home Services
East Prairie, MO
11.2025 - Current
- Provided compassionate personal care to clients, enhancing their quality of life and emotional well-being.
- Assisted with daily living activities, ensuring client comfort and safety at all times.
- Monitored health status and reported changes to healthcare professionals for timely intervention.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Sales Associate/Key Holder
Dollar General Store
East Prairie, MO
12.2025 - 01.2026
- Increased customer satisfaction through effective product knowledge and personalized service.
- Managed inventory levels and organized stock to optimize sales floor efficiency.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Developed promotional displays that attracted customer attention and drove sales growth.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Perishable Manager/Assistant Store Manager
Dollar General
East Prairie, MO
07.2024 - 10.2024
- Trained, supervised, and evaluated staff members in the handling, storage, and rotation of perishables.
- Developed efficient strategies to reduce spoilage and waste of perishable goods.
- Monitored expiration dates on merchandise and removed outdated items from shelves promptly.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Ensured compliance with all store policies and procedures.
- Operated cash registers to process customer transactions.
- Displayed strong organizational skills, ensuring store displays were neat and orderly at all times.
- Completed daily store opening and closing tasks.
- Carried out cleaning duties throughout the store when necessary.
- Processed payments via cash, credit cards or gift cards according to established procedures.
- Updated price tags on items as dictated by store policies.
- Performed opening and closing duties, such as locking doors, resetting alarm system and counting register funds.
- Received incoming shipments of merchandise from vendors or suppliers, verifying contents against invoices or purchase orders.
- Managed returns efficiently by processing refunds promptly and following up with customers to ensure satisfaction.
- Processed returns and exchanges in accordance with company policies.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Dietary Manager
Charleston Manor
Charleston, MO
03.2023 - 06.2024
- Managed daily operations of the kitchen including scheduling shifts, assigning tasks.
- Conducted training sessions for kitchen staff on proper food safety and sanitation regulations.
- Assessed patient meal requirements according to individualized care plans.
- Maintained positive relationships between dietary staff members and other departments within the facility.
- Audited trayline operations regularly ensuring proper portion control techniques were followed.
- Maintained accurate records of inventory, budgeting, staffing, and other relevant data related to dietary operations.
- Reviewed vendor invoices for accuracy prior to submission for payment processing.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Kept accurate records in compliance with sanitation and food service requirements.
Dietary Manager
Aspire Senior Living
East Prairie, MO
07.2020 - 03.2023
- Performed daily cleaning duties such as sweeping floors and mopping surfaces
- Provided excellent customer service to residents, staff, and families
- Delivered dishes and meal trays to patient rooms during scheduled times
- Assisted with preparing and serving meals according to dietary requirements and regulations
- Maintained a clean work environment by sanitizing equipment and washing dishes
- Demonstrated effective communication skills when interacting with patients, families, and staff
- Checked meal trays for compliance with diet modifications
- Adhered to all safety protocols while handling food items and utensils
- Helped with storing, rotating, and restocking of food supplies
- Responded promptly to requests from patients or family members regarding dietary needs
- Prepared trays for special diets according to physician's instructions
- Trained new staff members in dietary procedures and safety protocols
- Prepared meals for patients according to dietary needs and manager guidelines
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Cleaned food stations and bars and washed dishes and silverware after use
- Operated dishwashers, blenders, mixers, steamers, ovens and other kitchen equipment safely
- Checked temperatures of hot and cold foods to guarantee quality standards were met
- Organized inventory of food items to ensure freshness and reduce wastefulness
- Monitored food temperatures to ensure safety and sanitation
- Stocked ingredients in proper storage spaces and monitored facility inventories
- Verified accuracy of meal orders using computerized systems
- Followed standardized recipes to prepare meals for large groups of people
- Assisted patients with feeding when necessary
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Cleaned and sanitized work areas, equipment, and dishes
- Observed and enforced food safety regulations
- Followed established recipes to prepare menu items
Store Manager
Metro by T-Mobile
Cape Girardeau, MO
10.2017 - 03.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Set sales targets and budgets for team leads and employees to follow.
- Established efficient inventory management system to maximize sales and reduce costs.
- Handled customer complaints professionally and resolved issues promptly.
Collections Specialist
Credit Bureau Services L.L.C
Cape Girardeau, MO
12.2016 - 02.2017
- Negotiated with customers to reach payment agreements.
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Executed collection calls and correspondence to solicit payment on overdue account balances.
- Maintained accurate records of collections activity including payments received and payment plans established.
- Recorded information about financial status of customers and status of collection efforts.
Administrative Assistant
Above All Personnel \ MO Department of Social Services - Family Support Division
Cape Girardeau, MO
07.2016 - 12.2016
- Maintained files and filing, keeping sensitive information confidential.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Searched for information in company databases or online to answer questions or resolve problems.
- Created, maintained and entered information into databases.
- Made copies of correspondence and other printed material.
Administrative Assistant/Accounts Payable
Artisan Contracting
Cape Girardeau, MO
06.2013 - 07.2014
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Processed incoming mail and distributed to relevant departments or individuals.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Screened incoming telephone calls, routing to appropriate personnel.
- Greeted and screened visitors to direct to correct employee or office.
- Coordinated travel arrangements for employees and clients as needed.
- Collaborated with team members on projects to meet deadlines efficiently.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Made copies of correspondence and other printed material.
- Maintained timekeeping information and submitted and processed payroll.
- Opened, routed, and distributed incoming mail to staff members.
- Processed a high volume of invoices daily utilizing accounts payable software for accurate record keeping.
- Maintained organized records of all payments, including disbursements, invoices and expenses.
- Matched invoices to purchase orders and received goods.
- Filed, sorted, and compiled documents related to accounts payable actions.
- Monitored aging report and followed up on overdue payments promptly.
- Reviewed, coded and entered invoices into accounting system accurately and efficiently.
- Generated checks from bank account for approved invoices according to predetermined schedules.
- Researched discrepancies between purchase orders and invoices prior to payment authorization.
- Processed employee expense reports in accordance with company policy.
- Reconciled monthly credit card statements against budget allocations.
- Verified invoices for proper receiving approval, purchasing authority and appropriate supporting documentation.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Matched order forms with invoices and recorded necessary information.
- Prepared and processed payroll information.
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents.
- Coded documents according to company procedures.
Operations Administrative Assistant
Thompson Flying Service
Charleston, MO
01.2008 - 06.2012
- Managed daily operations while providing excellent customer service.
- Responded promptly to emails, phone calls, and other communication requests from customers.
- Developed and maintained filing systems, organized documents, and prepared reports to ensure efficient operations.
- Utilized strong organizational skills to manage multiple tasks simultaneously.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Maintained timekeeping information and submitted and processed payroll.
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
Education
High School Diploma -
New Madrid County Central High
New Madrid, MO05-1995
Skills
- Microsoft office
- Billing and invoicing
- File organization
- Document scanning
- Inventory management
- Word processing
- Payroll
- Leadership and supervision
- Multitasking and organization
- Payroll and accounts payable and receivable
- Customer service
- Computer skills
- Microsoft Word
- Dedicated team player
- Microsoft outlook
- Microsoft Excel
- Excel spreadsheets
Timeline
Sales Associate/Key Holder
Dollar General Store
12.2025 - 01.2026
Caregiver
Quality Care Home Services
11.2025 - Current
Perishable Manager/Assistant Store Manager
Dollar General
07.2024 - 10.2024
Dietary Manager
Charleston Manor
03.2023 - 06.2024
Dietary Manager
Aspire Senior Living
07.2020 - 03.2023
Store Manager
Metro by T-Mobile
10.2017 - 03.2020
Collections Specialist
Credit Bureau Services L.L.C
12.2016 - 02.2017
Administrative Assistant
Above All Personnel \ MO Department of Social Services - Family Support Division
07.2016 - 12.2016
Administrative Assistant/Accounts Payable
Artisan Contracting
06.2013 - 07.2014
Operations Administrative Assistant
Thompson Flying Service
01.2008 - 06.2012
High School Diploma -
New Madrid County Central High