Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

I'Nez Palmer

Hagerstown,MD

Summary

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Silverado
Frederick, MD
09.2022 - 02.2024
  • My duties were to care for the patients who have dementia in a nursing facility, personal care which included assisting with activities like bathing, dressing, grooming, and oral hygiene
  • Feeding, meal prep, light housekeeping
  • Medication: administering medications as prescribed by doctor
  • Health monitoring - monitoring patients health/wellbeing, and reporting any changes
  • Record keeping, companionship, mobility assistance, communication and encouragement

Front Desk Receptionist/Data Entry/medical assistant

MEDICAL ACCESS
Germantown, MD
08.2020 - 06.2022
  • Working in a high patient volume urgent care and primary care setting, helping patient by providing medical care and medical information
  • Checking in patient's using AthenaNet
  • My duties for this position required answering phones, scheduling and canceling appointments verifying demographics, insurance verifications, I also worked in a covid testing and covid vaccination setting
  • Data entry i would enter in covid results, and vitals
  • Before I went on maternity leave I start training as a medical assistant, I would assist during medical examinations, I would also collect and prepare laboratory specimens, obtain vitals, perform basic laboratory tests

Caregiver

Amada Senior Care
Frederick, MD
01.2018 - 06.2021
  • I helped prep meals for the patients, including lunch, breakfast, and dinners, I would also change the clients that weren't able to use the bathroom on their own, I am able to operate a Hoyer lift, I would transfer my client to the bed to the chair using the hoyer lift

Housekeeper

North Hampton Manor
Frederick, MD
01.2020 - 01.2021
  • My duties were to clean each residence room and bathroom, sweeping, moping, wiping down all surfaces, taking out the trash, laundry, washing clothes and blankets

Desk Supervisor

Kids First Swim School
Frederick, MD
01.2016 - 12.2019
  • I help fulfill the needs of customers as well as running the school, taking responsibility’s that are needed, I work with the parents making sure they are satisfied with their service, and making sure the staff and students are happy as well, i did a lot of organizing papers, answering the phones

Swim Instructor

Kids First Swim School
Frederick, MD
01.2016 - 12.2019
  • I teach the children the proper skills of swimming to make sure they are safe in deeper water at all times, i also follow a curriculum that requires certain skills for certain levels to make sure the children know the safety’s and the dangers of swimming, as well as teaching a child who is put in a dangerous situation in deep water they are able to keep themselves from drowning

Student Teacher

24/7 Dance Studio
Frederick, MD
08.2015 - 05.2017
  • My duties were to help the dance instructor teach their class as well as be a class aid and help the children in class, working with kids one on one when the dance instructor is unable to do so
  • Keeping everything organized and professional

Education

Some college no degree - American Sign Language

Frederick Community College
04.2018

High School Diploma -

Walkersville High School
Walkersville, MD
05.2017

Skills

  • Front Desk
  • Receptionist
  • Filing
  • Child Care
  • Training
  • Teaching
  • Microsoft Office
  • Microsoft Excel
  • Organizational Skills
  • Management
  • American Sign Language (4 years)
  • Transcription
  • Typing
  • Cleaning Experience
  • Caregiving
  • Hoyer Lift
  • Swimming
  • Senior Care
  • Vital Signs
  • Meal Preparation
  • Laundry
  • Cash Handling
  • Microsoft Outlook
  • Data Entry
  • Home Care
  • Medical Records
  • Administrative Experience
  • Medical office experience
  • Medical receptionist
  • Patient Care
  • Microsoft Word
  • Athenahealth
  • Insurance Verification
  • Primary Care Experience
  • EMR Systems
  • Schedule management
  • Compassionate client care
  • Medication coordination
  • Patient care and companionship
  • Daily living assistance
  • Housekeeping
  • At-home care instruction
  • Client documentation
  • Resident empowerment
  • Dining room support
  • Care plan assessment
  • Flexible schedule and availability
  • Medical record-keeping
  • Medical office administration
  • First aid and safety
  • End of life care
  • Behavior redirection
  • Verbal and written communication skills
  • Community activities
  • Daily living activities assistance
  • Patient confidentiality
  • Patient flow management
  • Medical Scheduling
  • Medical terminology
  • HIPAA
  • Customer service
  • Front desk
  • English
  • Experience with Children
  • Phone Etiquette
  • Medical Billing
  • Records Management
  • Nursing
  • Office Management
  • Documentation
  • Medical assisting

Certification

  • CPR Certification
  • AED Certification
  • First Aid Certification

Languages

American Sign Language - Intermediate

Timeline

Caregiver

Silverado
09.2022 - 02.2024

Front Desk Receptionist/Data Entry/medical assistant

MEDICAL ACCESS
08.2020 - 06.2022

Housekeeper

North Hampton Manor
01.2020 - 01.2021

Caregiver

Amada Senior Care
01.2018 - 06.2021

Desk Supervisor

Kids First Swim School
01.2016 - 12.2019

Swim Instructor

Kids First Swim School
01.2016 - 12.2019

Student Teacher

24/7 Dance Studio
08.2015 - 05.2017

Some college no degree - American Sign Language

Frederick Community College

High School Diploma -

Walkersville High School
I'Nez Palmer