PERCY BURTON
BALTIMORE,MD
Summary
Dynamic professional with experience at Southwest Airlines, excelling in customer service and operational efficiency. Proven leadership in coordinating timely flight departures and ensuring compliance with safety regulations. Skilled in problem-solving and project management, with a strong commitment to enhancing passenger experiences and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
AVIATION OPERATIONS AGENT
Southwest Airlines
Baltimore, US
12.2023 - 07.2025
- Assisted passengers with mobility needs by providing wheelchair, stroller, and accessibility support with care and efficiency.
- Verified and cross-checked flight manifests to ensure accurate baggage handling and compliance with airline safety regulations.
- Coordinated with ground crew to support timely flight departures and smooth operational flow.
- Organized and loaded baggage carts with precision according to airline specifications.
GRADUATE ASSISTANT
Valley Forge University
Phoenixville, US
08.2022 - 08.2023
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Assisted faculty with research projects and academic materials preparation.
- Managed scheduling and logistics for departmental meetings and activities.
RESIDENT ASSISTANT
William Penn University
Oskaloosa, US
07.2018 - 05.2021
- Conducted campus patrols to maintain safety across facilities, parking lots, and perimeter areas.
- Assisted in developing and enforcing security policies and emergency procedures.
- Escorted visitors, faculty, and students safely across campus when needed.
- Completed detailed reports and incident documentation to support security operations.
- Provided residential coverage and assistance for students, ensuring safety and compliance with housing policies.
- Performed nightly inspections and logged observations to maintain community standards.
- Organized and led programs and events to foster student engagement and campus life.
- Addressed student concerns promptly while promoting a safe, inclusive, and welcoming environment.
MERCHANDISER
Keurig Dr Pepper
Ottumwa, US
03.2020 - 08.2020
- Maintained the presentation of products by stocking shelves and coolers.
- Reported to assigned stores for scheduled shifts and occasionally covered assigned routes.
- Maximized productivity by utilizing personal vehicles for store visits.
OFFICE AIDE
Johns Hopkins Hospital
Baltimore, US
06.2016 - 08.2017
- Received and distributed communications effectively.
- Oversaw the process of collecting and mailing correspondence.
Education
MBA -
University of Valley Forge
Phoenixville, PA05.2024
BACHELOR OF ARTS - SPORTS MANAGEMENT
William Penn University
Oskaloosa, IA05.2021
Skills
- Leadership and team collaboration
- Time management and scheduling
- Customer service and support
- Problem-solving and conflict resolution
- Project management and quality assurance
- Supply chain management
- Emergency response and CPR certification
Additional Information - Extracurricular Activities
- Resident Assistant, 2018-2021
- Student Security Rover, 2019-2021
- Cross Country Rep and Treasurer for the Association of Student Athletes, 2019-2021
- President of Sigma Phi Sigma Fraternity Organization, 2019-2020
- Treasurer of William Penn University Student Government Association
- Captain of William Penn University Cross Country and track team, 2018-2021
- Black Leadership Initiative - Vice President, 2020-2021
Timeline
AVIATION OPERATIONS AGENT
Southwest Airlines
12.2023 - 07.2025
GRADUATE ASSISTANT
Valley Forge University
08.2022 - 08.2023
MERCHANDISER
Keurig Dr Pepper
03.2020 - 08.2020
RESIDENT ASSISTANT
William Penn University
07.2018 - 05.2021
OFFICE AIDE
Johns Hopkins Hospital
06.2016 - 08.2017
MBA -
University of Valley Forge
BACHELOR OF ARTS - SPORTS MANAGEMENT
William Penn University