Percy James
Frederick,MD
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
13
13
years of professional experience
Work History
Tech Support Manger
Stulz Air Technology
08.2005 - 01.2019
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Education
Associate in Engineering Technology - Electrical, Electronics Engineering Technologies
Frederick Community College
Frederick, MD04.1988
Skills
- Expense Tracking
- Budget Administration
- Contract Management
- Work Planning and Prioritization
- Task Delegation
- Key Performance Indicators
- Problem Resolution
Timeline
Tech Support Manger
Stulz Air Technology
08.2005 - 01.2019
Associate in Engineering Technology - Electrical, Electronics Engineering Technologies
Frederick Community College
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