Dante Poteat
Baltimore,Maryland
Summary
A Highly motivated professional with six years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while keeping customer satisfaction as the number priority. Comfortable working independently as manager, and as a collaborative team member to build strong relationships that influences frontline staff to drive results.
Overview
16
16
years of professional experience
Work History
Tech Support Analyst
Verizon
Silverspring, Maryland
11.2014 - Current
- Guided customers through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical problems related to operating systems, applications, and network connectivity.
- Provided end-user training to new hires.
- Supported remote desktop connections for users requiring assistance offsite.
- Upsold and cross-sold value-added products and services to customers
- Configured security settings or access permissions for groups and individual users.
- Guided customers using excellent communication skills and decisive approach
- Meet team metrics month over month
- Configured security settings or access permissions for groups and individual users.
Owner/Lead Transportaion Manager
Poteat Logistics/Kingdom trucking Llc
Baltimore, Maryland
08.2017 - 10.2023
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Cable Service Technician
Comcast/Contractor
Baltimore, MD
01.2008 - 11.2014
- Installed pre post wires Replace tap at pole Improved signal strength and repaired problems by replacing worn devices and cables
- Replaced underground/aerial drops to customer premise Traveled to customers' premises to install, maintain and repair audio and visual electronic reception equipment and accessories
- Resolved emergency and after-hours call outs with professionalism and extensive expertise in different types of cable installations and related devices
- Installed and configured new customer systems and educated on proper use.
Education
Bachelor of Engineering Technology - Cyber Security Technology
University of Maryland(Global Campus
MarylandSkills
- Route planning
- Customer Service
- Transportation safety
- Document management
- Team leadership
- Expense tracking
- Schedule management
- Employee Training
- KPI Management
- Business Management
Languages
English, Fluent
Timeline
Owner/Lead Transportaion Manager
Poteat Logistics/Kingdom trucking Llc
08.2017 - 10.2023
Tech Support Analyst
Verizon
11.2014 - Current
Cable Service Technician
Comcast/Contractor
01.2008 - 11.2014
Bachelor of Engineering Technology - Cyber Security Technology
University of Maryland(Global Campus