Percy Reynolds
Dallas,TX
Summary
Customer Service Representative with extensive experience in providing exceptional support and enhancing customer retention. Proficient in troubleshooting and resolving issues with efficiency and clarity. Recognized for strong communication skills and a detail-oriented approach that aligns with company values. Committed to maintaining high standards of customer care and contributing to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
OFFICE DEPOT
Harvey, La
01.2023 - 03.2025
- Handled physical task including lifting, stocking, and setting up displays.
- Showed and reported safety hazards or maintenance issues to prevent accidents and property damage.
- Provided first-level support by promptly addressing customer inquiries and resolving issues or escalating them as necessary.
- Collaborated with team members to meet and exceed sales targets.
- Offered product upgrade options and new service recommendations to existing and new customers, supporting business growth.
Stock Associate
TARGET
Harvey, La
05.2022 - 11.2023
- Moving items from the backroom to the sales floor or warehouse shelves as needed, based on customer demand or stock levels.
- Delivered professional customer service while enforcing policies and safety rules.
- Provided excellent customer service while helping the store achieve its sales and operational objectives.
- Demonstrated teamwork and consistency in completing daily labor-intensive tasks.
- Trained in emergency procedures, including fire response and evacuation protocols.
Education
High School Diploma -
West Jefferson High School
Harvey, La08.2024
Skills
- Initiative and self-motivation
- People person
- Effective communication
- Problem solving
- Time management
- Adaptability
- Willingness to learn
- Attention to detail
- Strong work ethic
- Safety awareness
- Team collaboration
- Accountability
- Customer service
- Stock management
Certification
Joseph A. Cuillier SR Career Center, Marrero, LA, Barbering License, 11/01/22, 08/01/24
Accomplishments
- Adobe Certification (Illustrator)
- Adobe Certification (PhotoShop)
Timeline
Retail Associate
OFFICE DEPOT
01.2023 - 03.2025
Stock Associate
TARGET
05.2022 - 11.2023
High School Diploma -
West Jefferson High School
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